Overview
Located about a 4-minute drive from the nearest Highway 220 on-ramp and a 12-minute drive from downtown Roanoke, the Holiday Inn Roanoke - Tanglewood is suitable for business and vacation travellers who prefer a hotel with meeting/banquet facilities, on-site dining and an outdoor pool.
This hotel has 190 air-conditioned guest rooms and suites, each offering free Wi-Fi, cable TV, a coffeemaker, a mini-fridge, a microwave, an iron and ironing board, a hair dryer, a desk and a free morning newspaper. Rooms with a jetted tub, separate living room with a sofabed and a dining table are also available. The hotel is wheelchair accessible.
The hotel also offers an outdoor pool, a fitness room, meeting/banquet facilities, a business centre, vending machines, guest laundry and free parking. Pets are permitted for an additional $35 per pet, per stay. The hotel also provides a complimentary shuttle to destinations in a 3-mile radius (please contact the hotel for details).
Elephant Walk, a restaurant/lounge located on site, serves lunch and dinner daily, as well as complimentary hors d'oeuvres Monday through Thursday from 4 pm to 7 pm.
Tanglewood Mall is a 10-minute walk northeast of the hotel, while Mill Mountain Zoo can be found 15 minutes away by car. The History Museum of Western Virginia is roughly a 12-minute drive northward and Roanoke Regional Airport (ROA) is about a 20-minute drive north. (All distances and travel time estimates: Google Maps)
Verified with a front desk agent: Free Wi-Fi, free parking, pets permitted for $35/pet/stay, wheelchair accessible. (Call Date: July 17, 2013)
The GoodThe majority of the reviews sourced for this analysis were positive, with praise going to the hotel's staff, location and rooms.
The hotel's staff were the source of numerous compliments by reviewers, who characterized them as accommodating, kind and professional. One lodger remarked, "the front desk staff were efficient, kind, and even asked me later about the room", while another noted, "If you're traveling pregnant or with any other conditions that might cause you issues, this is the hotel to stay at, because the staff did everything they could to make sure I was as comfortable as possible".
Many guests were pleased with the hotel's location. They described it as easy to find, as well as close to restaurants, highway access, shopping, entertainment, a grocery store, the airport, banks and Tanglewood Mall.
Several lodgers praised the hotel's accommodations. They described their rooms as clean, spacious, quiet, modern and well equipped, with comfortable beds.
The Bad
While the majority of reviews consulted for this analysis were positive, there were some common complaints about the lack of free breakfast and noise transfer.
Some reviewers were disappointed with the hotel's lack of free breakfast. They felt that given the price of the rooms, the hotel should have provided a free breakfast like many other hotels do.
Noise disturbances were mentioned by a few guests. They reported noisy guests in the hallways and common areas, as well as guests in adjacent rooms and a noisy in-room mini-fridge.
TripAdvisor.com guest reviews ranked the hotel #14 of 37 Roanoke hotels with an average rating of 3.5 out of 5 from 143 reviews.
Expedia.com guest reviews rated the hotel 3.9 out of 5 with an 89% recommendation rate from 79 reviews.
Booking.com guest reviews rated the hotel 8.1 out of 10 from 29 reviews.
The author called the hotel on July 17, 2013 to verify some information.
