OverviewLocated along the Dallas Parkway and about a 15-minute drive from Plano's city centre, the Extended Stay Deluxe - Dallas - Plano is suitable for travellers who require short- or long-term accommodations with extended kitchen amenities, a free to-go breakfast and easy highway access.
Each of the hotel's air-conditioned guest rooms offers free Wi-Fi, cable TV, a full kitchen, a desk, an in-room safe and a hair dryer. Rooms with a separate bedroom are also available, as are smoking and non-smoking rooms.
Full-service housekeeping is included once a week for stays of eight days or longer, while linens and towels are available upon request. Refresh service (emptying trash, replenishing toiletries, replacing towels and making the beds) is available for $5 per time. Full-service housekeeping is also available for an additional $10 per time. Guests are responsible for dish washing.
The hotel also offers a seasonal outdoor pool, a fitness room, meeting space, guest laundry, a free to-go breakfast and free parking. Pets are permitted for $25 per pet, per day and the hotel is not wheelchair accessible.
Willow Bend Market can be found 5 minutes away on foot, while downtown Dallas is about a 23-minute drive away. Texas Health Center for Diagnostics and Surgery is roughly a 2-minute drive from the hotel and Dallas Fort Worth International Airport (DFW) is a 23-minute drive away. (All distances and travel time estimates: Google Maps)
Verified with a front desk agent: Free Wi-Fi, free parking, pets $25/pet/day, not wheelchair accessible. (Call Date: January 3, 2014)
The GoodThe majority of the reviews sourced for this analysis were positive, with compliments going to the hotel's staff, rates and rooms.
The hotel's staff were the source of numerous compliments by guests, who characterized them as friendly, helpful and accommodating. One patron noted, "Staff is extremely friendly and helpful. Even the cleaning staff goes out of their way to make sure you have everything you need. The service here makes me truly feel like I am at home away from home".
Several reviewers were pleased with the hotel's rates. They described them as inexpensive, competitive and great.
The hotel's accommodations were enjoyed by several travellers. They described their rooms as clean, updated, spacious and well equipped. Some lodgers had complaints about their rooms, however (see below).
The Bad
While the majority of reviews consulted for this analysis were positive, there were some common complaints about the rooms and noise transfer.
Although several guests were satisfied with their clean and well-equipped rooms, some reviewers were disappointed with their accommodations. They reported worn carpets and fixtures, dated decor, uncomfortable beds, musty odours and some cleaning issues.
A few lodgers complained of noise disturbances during their stay. They reported noisy in-room air conditioning, as well as slamming doors in the hallways.
Expedia.ca guest reviews rated the hotel 3.4 out of 5 with a 70% recommendation rate from 89 reviews.
Hotels.com guest reviews rated the hotel 3.4 out of 5 from 64 reviews.
TripAdvisor.com guest reviews ranked the hotel #1 of 3 specialty lodging in Plano with an average rating of 3 out of 5 from 42 reviews.
The author called the hotel on January 3, 2014 to verify some information.
