OverviewLocated at the intersection of Highway 161 and Highway 183 and about an 11-minute drive from
Dallas/Fort Worth International Airport (DFW), the DFW Airport Hotel & Conference Center is suitable for air or car travellers who require a hotel for long- or short-term stays with meeting/banquet space, a free airport shuttle and easy highway access.
Each of the hotel's air-conditioned guest rooms and suites comes equipped with free Wi-Fi, cable TV, a desk, a coffeemaker, a hair dryer and an iron and ironing board. Rooms with a a microwave, a mini-fridge or a kitchenette are also available, as are smoking and non-smoking rooms. The hotel is wheelchair accessible and daily or weekly rates are offered.
The hotel also offers an indoor/outdoor pool, a jetted tub, a fitness centre, 14,000 square feet of meeting/banquet space, a mini-golf course, a business centre, guest laundry, vending machines, free parking and on-site dining at Circle Spur Bar & Grille, which serves breakfast and dinner daily. Pets are permitted for $25 per pet, per stay, plus a $50 refundable deposit per pet, per stay.
A free airport shuttle is also offered Monday through Thursday (4 am to 10 am every 30 minutes, and 10 am to 1 am every hour, on the hour) and Friday through Sunday, every 30 minutes from 4 am to 1 am.
The Irving Convention Center at Las Colinas is about a 13-minute drive away, while Irving Mall can be found 6 minutes away by car. Texas Stadium is an 8-minute drive away and Rangers Ballpark in Arlington is roughly a 14-minute drive from the hotel. (All distances and travel time estimates: Google Maps)
Verified with a front desk agent: Free Wi-Fi, free parking, pets $25/pet/stay + $50 deposit/pet/stay, wheelchair accessible. (Call Date: October 3, 2013)
The GoodGuest reviews consulted for this analysis showed positive responses towards the hotel's location and value, and mixed responses to staff.
Many reviewers were pleased with the hotel's location. They found it close to shopping, the cinema, the airport, the train station, restaurants and Walmart.
The hotel's value was complimented by several guests. They described the rates as affordable, fair and cheap.
Some travellers were pleased with the level of customer service they received during their stay, characterizing the staff as professional, accommodating and helpful. One patron remarked, "The staff just bent over backwards by being courteous, offering suggestions, remembering my name and needs, etc.". It should be noted, however, that some lodgers complained about the hotel's staff (see below for more details).
The Bad
Guest critiques sourced for this editorial had negative responses towards the rooms and staff.
Although some guests found their rooms to be clean and well equipped, some reviewers were disappointed with their accommodations. They reported broken and worn fixtures, dated decor, some cleaning issues, old TVs, musty odours, poor Wi-Fi and cigarette odours in non-smoking rooms.
While some guests were pleased with the level of customer service they received, some lodgers criticized the hotel's staff. They characterized the staff as incompetent, inefficient, unprofessional and inattentive.
Expedia.ca guest reviews rated the hotel 2.4 out of 5 with a 57% recommendation rate from 543 reviews.
TripAdvisor.com guest reviews ranked the hotel #66 of 77 Irving hotels with an average rating of 2.5 out of 5 from 198 reviews.
Booking.com guest reviews rated the hotel 5.8 out of 10 from 108 reviews.
The author called the hotel on October 3, 2013 to verify some information.
