OverviewLocated about a 2-minute drive from Highway 8 in West Houston, the Sheraton Houston West is geared towards business or leisure travellers who require a hotel with on-site dining, easy highway access and an outdoor pool.
Each of the hotel's air-conditioned guest rooms and suites offers cable TV, a CD player, an in-room safe, a coffeemaker, a desk, an iron and ironing board and a hair dryer. Microwaves and mini-fridges are available upon request and in-room Wi-Fi is an additional $15.95 per day.
The hotel also offers an outdoor pool, a hot tub, fitness facilities, meeting/conference space, a business centre, a lounge, laundry services and free parking. Papa Joe's Grill serves breakfast, lunch and dinner on weekdays, and breakfast and dinner on weekends. A free area shuttle is also available (please contact the hotel for details). Pets are not allowed and the hotel is wheelchair accessible.
Downtown Houston is roughly a 22-minute drive from the hotel, while Memorial City Mall offers shopping 10 minutes away by car. Pine Crest Golf Club is a 4-minute drive away and George Bush Intercontinental Airport (IAH) is about a 30-minute drive away. (All distances and travel time estimates: Google Maps)
Verified with a front desk agent: Wi-Fi $15.95/day, free parking, pets not permitted, wheelchair accessible. (Call Date: September 12, 2013)
The GoodThe majority of the reviews sourced for this analysis were positive, with much praise going to the hotel's rooms, staff and location.
Many guests were pleased with their accommodations at the hotel. They described their rooms as clean, modern, spacious, quiet and well appointed, with efficient air conditioning and comfortable beds and pillows. A few guests did have complaints about their rooms, however (see below).
The hotel's staff were the source of numerous compliments by reviewers, who characterized them as friendly and accommodating, and as providing a quick check-in service.
Some lodgers were pleased with the hotel's location. They described it as easy to access, as well as close to shopping and restaurants. It should be noted, however, that some patrons were disappointed with the hotel's location (see below).
The Bad
While the majority of reviews consulted for this analysis were positive, there were a few common complaints about the location and rooms.
Although some guests were pleased with the hotel's proximity to the highway, some reviewers had complaints about the hotel's location. They reported that the hotel didn't have anything around it within walking distance and that it was far from downtown, and also mentioned it would be better suited to those with a vehicle.
While the majority of reviewers enjoyed their clean and modern rooms, a few guests were disappointed with aspects of their lodgings. They reported no in-room mini-fridges (although they are available upon request), dated decor, musty odours and noise transfer from guests in the hallways.
TripAdvisor.com guest reviews ranked the hotel #131 of 441 Houston hotels with an average rating of 4 out of 5 from 75 reviews.
Expedia.ca guest reviews rated the hotel 4.4 out of 5 with a 96% recommendation rate from 56 reviews.
Hotels.com guest reviews rated the hotel 4.2 out of 5 from 35 reviews.
The author called the hotel on September 14, 2013 to verify some information.
