OverviewOverlooking Highway 155, this hotel is situated among other hotels and is a 7-minute drive from the Nashville International Airport (BNA).
Offering Executive rooms, meeting space, free Wi-Fi and an airport shuttle service, this property is well suited for business travellers.
Both smoking and non-smoking accommodations are available. All 383 rooms include free Wi-Fi, a TV with pay-per-view movies, a coffeemaker, a hair dryer, an iron and ironing board, a work desk and air conditioning. Rooms are furnished with two double beds or one king bed.
Guests staying in rooms on the Executive level also receive free newspapers delivered to their rooms and in-room bathrobes.
Free shuttle service to the airport (BNA) is available daily from 5:30 am to 11 pm. Free shuttle service to the Opry Mills Shopping Complex, which is 7 minutes away by car, is also available. Free parking is available on site.
The on-site restaurant, Jackson's Verandah, serves breakfast, lunch and dinner. Kids 12 and under eat free. This hotel also offers an on-site lounge with live entertainment and room service from 6 am to 11 pm.
Other on-site amenities include an indoor heated pool, a hot tub, a sauna, a fitness centre, a business centre, meeting and event space, an ATM, a gift shop, dry cleaning service and porter/bellman service.
Opryland, including the Grande Ole Opry music venue and the Gaylord Entertainment Center, is 10 minutes away by car. The Nashville Convention Center, Adventure Science Center and the Nashville Shores Waterpark are all within a 12-minute drive. Downtown Nashville, the Nashville Zoo and the Vanderbilt University are all about 15 minutes away by car. (All driving time estimates: Google Maps)
The GoodMany guests found this property conveniently located for driving to the airport, shopping mall and The Grande Ole Opry, among the reviews sourced for this editorial.
Many reviewers found their rooms to be clean, while a few guests found their beds to be comfortable. However,
several reviewers expressed concerns about the condition of their rooms (see below for more details).
The staff were frequently complimented by guests for their friendly, helpful and responsive service. But, some guests thought that the service they received was disappointing (see below for more details).
Several guests agreed that the room rates were quite reasonable, while several other reviewers praised the food at the on-site restaurant. A couple of guests mentioned that their children enjoyed the indoor pool, although there were some complaints about noise from the pool area (see below).
The Bad
There were several common concerns found for this hotel, among the reviews sourced for this editorial.
As mentioned above, some guests expressed concerns about the condition of their rooms. Several reviewers said that the in-room decor was dated and in need of updates. One guest described her room as old and drab. A few guests thought that their rooms were not cleaned thoroughly and these guests described finding dirty carpeting and garbage cans that had not been emptied.
Several reviewers described some staff members as unhelpful, while one guest found the customer service sub-par. While several guests enjoyed the food at the on-site restaurant, several reviewers thought that the service was slow and inattentive.
Some other reviewers complained about noise from the indoor pool, loud in-room air-conditioning units and the smell of cigarette smoke in the halls.
Expedia.ca gave this hotel an average score of 3.8 out of 5, with 85% of 275 guests recommending the property.
TripAdvisor.com ranked this hotel #79 out of 147 hotels in Nashville, with an average score of 3 out of 5, from 263 reviews.
