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Holiday Inn Hotel & Suites Memphis-Wolfchase Galleria

This is a 3 star hotel in Memphis
2751 New Brunswick Road, Memphis, TN, U.S.A.
Photo 1 - Holiday Inn Hotel & Suites Memphis-Wolfchase Galleria
Recommended by guests for customer service and cleanliness
  • Free Wi-Fi and free parking
  • Many guests described their rooms as clean
  • The staff were frequently complimented for their friendly service
  • Many reviewers liked that shopping and restaurants were within walking distance
  • Several guests thought that this hotel offered good value
  • A few reviewers enjoyed the food at the on-site restaurant
  • A couple of guests found the hotel too far from the downtown area
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Editor's Analysis

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Updated on Oct 2, 2013
This property is situated along Interstate 40 at the Wolfchase Galleria Mall and is well located for guests looking to explore the area by car. Downtown Memphis is about a 30-minute drive away, depending on traffic.

This hotel is 100% smoke free and all rooms include free Wi-Fi, a TV, a coffeemaker, a mini-fridge, a microwave, an iron and ironing board, a hair dryer and air conditioning. Accessible rooms are also available.

Guests staying in executive rooms are offered a free continental breakfast in the lobby, while suites at this hotel also include a separate living room with a second TV and a wet bar.

Free parking is available on site and pets are not permitted.

The on-site Kem's Restaurant serves breakfast and dinner. Room service is available daily from 5 pm to 10 pm. Children under 12 eat for free.

Other on-site amenities include an indoor pool, a hot tub, a fitness centre, a business centre, meeting rooms, guest laundry facilities, same-day dry cleaning service, ice machines and safe deposit boxes.

Hardin Hall and the Art Museum of the University of Memphis are about 20 to 30 minutes away by car, while The Memphis Zoo is about a 25-minute drive away. The Memphis Botanic Gardens are about 35 minutes away by car, while Graceland is a 35- to 45-minute drive away, depending on traffic.

The Memphis International Airport (MEM) is about a 35-minute drive away. (All driving time estimates: Google Maps)
The Good
Among the reviews used for this analysis, many guests described pleasant stays at this hotel and one couple said that 
"after finding this gem two years ago, we won't stay anywhere else".

Many guests described their rooms as clean, while several reviewers found the rooms well appointed with modern furnishings.

Many reviewers liked that this hotel was located within walking distance of shopping and restaurants. However, a couple of guests did complain about the hotel's distance from downtown (as noted below).

The staff were frequently complimented for their friendly and helpful service. However, there were a couple of complaints about staff (see below).

Several guests thought that the room rates were reasonable and that the hotel offered good value for the money spent.

A few reviewers enjoyed the on-site fitness centre and pool area, while a few other guests praised the food at the on-site restaurant.

The Bad
There were few common concerns or complaints found for this property, among the reviews sourced for this editorial. However, a couple of guests thought that the hotel was too far from the downtown area.

While many guests complimented the staff, a couple of reviewers found the staff members they encountered to be apathetic. gave this hotel an average score of 4.3 out of 5, with 91% of 33 guests recommending the property. ranked this hotel #8 out of 135 hotels in Memphis, with an average score of 4.5 out of 5, from 150 reviews.

Guest Reviews

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118.61 USD - 0.00 USD Holiday Inn Hotel & Suites Memphis-Wolfchase Galleria
Very Good
Out of 128 hotels
Guest Rating Explained
Rating: 8.0 / 10

No. of guest ratings: 2
No. of guest comments: 2
Guest Recommended: Yes
Popularity Ranking Explained

Rating: #1 out of 128 hotels in Memphis ranked by guests.
Guest Recommendations
A place to go for some R&R!!!
"Customer service was excellent and so was the food!!"
Aiman from Oakville, ON CA rated Holiday Inn Hotel & Suites Memphis-Wolfchase Galleria 8 out of 10 on February 05, 2011
Dorothy from Prattville, AL US rated Holiday Inn Hotel & Suites Memphis-Wolfchase Galleria 10 out of 10 on November 26, 2010


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Holiday Inn Hotel & Suites Memphis-Wolfchase Galleria

  • Business Center
  • Room Service
  • High-speed Internet
  • Fitness Room/Gym
  • Restaurant
  • Parking
  • Swimming pool
  • Concierge
  • 24 Hour Reception
  • Dry Cleaning
  • Air Conditioned
  • Non-Smoking Rooms
  • Golf Course
  • Conference Room(s)
  • Safe-Deposit Box
  • Refrigerator
  • Cable / Satellite TV
  • In Room Movies
  • Bath / Hot Tub
  • Porters
  • Meeting Rooms
  • Coffee / Tea Maker
  • Microwave
  • Hair Dryer
  • TV
  • Laundry service
  • Shops
  • Photocopier
  • Internet Connection (wireless)
  • En suite
  • Private Toilet
  • Pool Indoor
  • Executive Floor
  • Shops in Hotel
  • Souvenirs/Gift Shop
  • Ice Machine
  • Self Laundry

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Published 09.01.2015
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