OverviewLocated about a 10-minute drive from Memphis International Airport (MEM) and a 2-minute drive from the nearest Interstate 240 on-ramp, the Hotel Memphis (formerly the Memphis Marriott) is geared towards business or vacation travellers who prefer a hotel with a free breakfast, a free airport shuttle and easy highway access.
Each of this smoke-free hotel's air-conditioned guest rooms offers free basic Wi-Fi, cable TV, a coffeemaker, a desk, a hair dryer and an iron and ironing board. Rooms with a dining area, a pull-down bed, a wet bar and a separate bedroom are also available, as are wheelchair-accessible rooms. Enhanced high-speed Internet is available for an additional $12.95 per day.
Hotel amenities include an outdoor pool, an indoor pool, a hot tub, a fitness centre, event/banquet space, a business centre, a gift shop, guest laundry facilities, a free buffet breakfast and free parking. The Blue Shoe Bar and Grill serves breakfast and dinner daily and complimentary round-trip airport shuttle service is also available (please contact the hotel for details). Pets are not permitted.
The University of Memphis is about a 13-minute drive away, while downtown Memphis is a 20-minute drive away. Graceland is roughly a 15-minute drive away and American Way Plaza can be found 10 minutes away on foot. (All distances and travel time estimates: Google Maps)
Verified with a front desk agent: Free Wi-Fi, free parking, pets not permitted, wheelchair accessible. (Call Date: September 10, 2013)
The GoodThe majority of the reviews sourced for this analysis were positive, with praise going to the hotel's staff, value and rooms.
The hotel's staff were the source of numerous compliments by reviewers, who characterized them as friendly, helpful with recommendations and attentive.
Many guests were pleased with the hotel's value. They described the rates as inexpensive, low and great, and also cited the free parking and free breakfast as adding to the hotel's overall worth. One patron noted, "We've stayed in other hotels in the Memphis area and none compare to the overall value this hotel provides".
Several lodgers enjoyed the hotel's accommodations. They described their rooms as clean, spacious, quiet and well maintained, with comfortable beds and pillows. A few reviewers had complaints about their rooms, however (see below).
The Bad
While the majority of reviews consulted for this analysis were positive, there were a few common complaints about the rooms and location.
Although several guests enjoyed their clean and comfortable rooms, a few lodgers had complaints about their accommodations. They reported old TVs, dated decor, no in-room fridges and hallway noise from other guests.
While several reviewers were pleased with the hotel's proximity to the airport and highway access, a few guests were disappointed with the its location. They found it to be too far from downtown, with not enough restaurants within walking distance, and they also felt the neighbourhood was not altogether safe at night. It was recommended that the hotel would be more suitable for those with a vehicle.
Expedia.ca guest reviews rated the hotel 4.2 out of 5 with a 90% recommendation rate from 160 reviews.
TripAdvisor.com guest reviews ranked the hotel #57 of 135 Memphis hotels with an average rating of 3.5 out of 5 from 130 reviews.
Booking.com guest reviews rated the hotel 8 out of 10 from 44 reviews.
The author called the hotel on September 10, 2013 to verify some information.
