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Crowne Plaza Harrisburg-Hershey

This is a 4 star hotel in Harrisburg
23 South Second Street, Harrisburg, PA, U.S.A.
Photo 1 - Crowne Plaza Harrisburg-Hershey
Downtown location, clean rooms and friendly staff, but some guest concerns
Pros 
  • Free Wi-Fi
  • Many guests described their rooms as clean and comfortable
  • The staff were frequently complimented for their friendly and helpful service
  • Many reviewers found the location convenient for exploring the downtown area on foot
  • Several guests praised the food at the on-site restaurant
Cons 
  • Several guests complained that the on-site parking was expensive ($18 per day)
  • A few reviewers found the in-room bathrooms small
  • A couple of guests complained about noise from neighbouring rooms
  • A couple of reviewers thought that the menu at the on-site restaurant was expensive
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Editor's Analysis

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Updated on Jan 14, 2014
Overview
This property is situated in downtown Harrisburg and is well located for guests looking to access downtown destinations on foot. Strawberry Square, shopping, dining and the Whitaker Center for Science & the Arts are all within a 5-minute walk.

All rooms are smoke free and include free Wi-Fi, free local calls, a TV with pay-per-view movies, a desk, a coffeemaker, an iron and ironing board, a hair dryer, an eye mask, ear plugs and individual climate control. Accessible rooms are available.

Suites at this hotel also include a separate living room, a sofabed and a second bathroom.

Valet-only parking is available on site for an additional fee of $18 per day. Pets are not permitted.

The on-site 2wenty Thre3 Restaurant serves breakfast, lunch and dinner. This hotel also offers an on-site lounge and room service is available.

Other on-site amenities include an indoor pool, a fitness centre, a 24-hour business centre, meeting and banquet space and a gift shop.

The Capitol Complex and the State Museum of Pennsylvania are both about 11 minutes away on foot, while the Harrisburg Senators Baseball Field is about a 13-minute walk away. 

Access to Interstate 83 is a 3-minute drive away, while the PA Farm Show Complex & Expo Center is 8 minutes away by car. The Capitol City Airport (HAR) is 12 minutes away by car, while the Harrisburg International Airport (MDT) is a 15- to 20-minute drive away. (All walking and driving time estimates: Google Maps)

Verified by a front desk agent on January 13, 2014: Valet parking fees.
The Good
Among the reviews used for this analysis, many guests seemed generally pleased with their stay at this hotel.

Many reviewers described their rooms as clean and generally comfortable. A few guests thought that their rooms were well appointed, while a couple of reviewers added that the beds were comfortable.

The staff were frequently complimented for their friendly and accommodating service. One guest said that the front desk agents "went out of their way to make me feel welcome".

Many guests found the location ideal for exploring the downtown area on foot.

Several reviewers praised the food at the on-site restaurant and bar, while one guest added that the restaurant staff were attentive. However, some guests complained about the prices at the on-site restaurant (see below).

The Bad
There were several common concerns found for this hotel, among the reviews sourced for this editorial.

Several guests complained about the cost of the on-site valet parking ($18 per day), while a couple of reviewers complained about the prices for the breakfast buffet at the on-site restaurant.

A few reviewers said that the in-room bathrooms were too small, while a few other guests found the rooms dated and in-need of updating. A couple of guests guests complained about noise from neighbouring rooms.
Expedia.ca gave this hotel an average score of 3.7 out of 5, with 81% of 289 guests recommending the property.

TripAdvisor.ca ranked this hotel #33 out of 50 hotels in Harrisburg, with an average score of 3 out of 5, from 280 reviews.

The author called the hotel on January 13, 2014 to verify some information.

Guest Reviews

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111.02 USD - 0.00 USD Crowne Plaza Harrisburg-Hershey
Rating:
5.9
Mediocre
Ranking:
#22
Out of 68 hotels
Guest Rating Explained
Rating: 5.9 / 10

No. of guest ratings: 2
No. of guest comments: 2
Guest Recommended: Mixed
Popularity Ranking Explained

Rating: #22 out of 68 hotels in Harrisburg ranked by guests.
Guest Recommendations
"The parking garage has a fee and the restaurant is pricey."
Keith from Bensalem, PA US rated Crowne Plaza Harrisburg-Hershey 9 out of 10 on May 21, 2006
"Room dirty. Hair, broken toilet, mold in shower. Staff did get us a new room but not much better. Stay at the Hilton down the street - much nicer and same price."
Verified Guest from Springboro, OH US rated Crowne Plaza Harrisburg-Hershey 2 out of 10 on July 10, 2005

Amenities

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Crowne Plaza Harrisburg-Hershey

  • Business Center
  • Room Service
  • Fitness Room/Gym
  • Restaurant
  • Parking
  • Concierge
  • Valet Parking
  • Bar / Lounge
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Air Conditioned
  • Conference Room(s)
  • Multilingual Staff
  • Safe-Deposit Box
  • Cable / Satellite TV
  • In Room Movies
  • Connecting Rooms
  • Bath / Hot Tub
  • Wake-up Service
  • Meeting Rooms
  • Hair Dryer
  • Complimentary Toiletries
  • TV
  • CD Player
  • Laundry service
  • Shops
  • Photocopier
  • Ticket Service
  • Jacuzzi
  • En suite
  • Private Bathroom
  • Private Toilet
  • Souvenirs/Gift Shop
  • Express Check-In/Check-Out
  • Self Laundry


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Published 07.07.2014
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