OverviewLocated in downtown Cleveland and about a 10-minute walk from
Tower City Metro Station along Highway 20, the Holiday Inn Express Cleveland Downtown is geared towards business or vacation travellers who require a centrally located hotel with a free breakfast close to public transit and highway access.
This hotel has 141 air-conditioned guest rooms and suites, each offering free Wi-Fi, cable TV, a coffeemaker, a desk, an iron and ironing board and a hair dryer. Rooms with a mini-fridge, a microwave, a jetted tub, a separate bedroom and a living room with a sofabed are also available, as are wheelchair-accessible rooms.
The hotel also offers a 24-hour fitness room, meeting space, a business centre, a hair salon, a convenience store, laundry services, vending machines and a free buffet breakfast. Parking is available off site at a nearby lot for an additional $14 per day. Pets are not permitted.
Cleveland Browns Stadium can be found about a 5-minute drive from the hotel, while The Arcade offers shopping and dining 1 minute away on foot. Cleveland State University is roughly a 6-minute drive along Euclid Avenue. (All distances and travel time estimates: Google Maps)
Verified with a front desk agent: Free Wi-Fi, off-site parking $14/night, pets not permitted, wheelchair accessible. (Call Date: August 31, 2013)
The GoodThe majority of the reviews sourced for this analysis were positive, with much praise going to the hotel's location, rooms and staff.
The hotel's location was praised by numerous guests, who found it close to the Rock and Roll Hall of Fame, House of Blues, Cleveland Browns Stadium, Horseshoe Casino, Progressive Field, restaurants and public transit. One lodger remarked, "A lot of people say that location is everything. If this is true, then this property wins every accolade imaginable. Situated close to Horseshoe Casino, Quicken Loans Arena, the Cleveland Browns Stadium, Cleveland Indians’ Progressive Field, and the magnificent Rock and Roll Hall of Fame Museum, visiting your favorite attraction or taking part of the sports and gaming action is a breeze".
Many reviewers were pleased with their accommodations at the hotel. They described their rooms as spacious, clean, unique and nicely decorated, with hardwood floors, vaulted ceilings and great views of Lake Michigan.
The hotel's staff were the source of several compliments by patrons, who characterized them as friendly, helpful and professional. One guest noted, "The staff are amazing. They do a great job taking care of all of your questions and enjoy helping you explore the city of Cleveland".
The Bad
While the majority of reviews consulted for this analysis were positive, there were a few common complaints about noise transfer, the parking and the rooms.
A few reviewers complained of noise disruptions during their stay. They reported being able to hear guests in adjacent rooms, rooms overhead and the hallway, and also found the in-room air-conditioning units to be noisy.
The hotel's off-site parking proved to be a challenge for some guests. They found it inconvenient when the lot next door was full and they had to drive around in search of a parking spot.
Although the majority of reviewers praised their clean and unique rooms, a few guests had complaints. They reported intermittent Wi-Fi signals and dated decor.
TripAdvisor.com guest reviews ranked the hotel #10 of 33 Cleveland hotels with an average rating of 4 out of 5 from 329 reviews.
Booking.com guest reviews rated the hotel 4.2 out of 5 from 281 reviews.
Expedia.ca guest reviews rated the hotel 4.2 out of 5 with a 98% recommendation rate from 218 reviews.
The author called the hotel on August 31, 2013 to verify some information.
