OverviewThe Holiday Inn Cleveland Airport, situated in Cleveland, Ohio, is located 14 minutes away by car from Westgate Mall.
In this hotel, pets are not allowed and smoking is only available in designated smoking rooms. There are five floors with 146 rooms. Included in each room is free Wi-Fi, cable TV with premium movie channels, air conditioning, a coffeemaker and a desk. All rooms also offer an alarm clock, a phone with voice mail with available wake-up calls, an ironing board with an iron and a hair dryer. Rooms feature one double bed, two double beds, or a king bed, depending on the room, and some rooms offer a sofabed.
In the Holiday Inn Cleveland Airport, guests have the option to pay for a breakfast, but on-site parking is complimentary.
On site, there is a ballroom, 24-hour fitness facilities, a restaurant, gift shops, newspaper stands (complimentary) and an indoor swimming pool. The on-site restaurant and bar, Nana's, serves breakfast, lunch and dinner and features live music on Friday evenings. Room service is available.
Also on site, there are seven large conference rooms and meeting facilities, an ATM, audiovisual equipment, banquet facilities, event catering, a staff capable of speaking multiple languages, a self-laundry facility, a technology helpdesk, a concierge desk and a 24 hour business center. There is a complimentary shuttle that runs to the airport as well as other destinations within a 5-mile radius. Please contact the hotel for details.
Some notable places near the Holiday Inn Cleveland Airport include the Big Met Golf Course, which is a 10-minute drive away, the Great Lakes Science Center, which is a 16-minute drive away, and the OMNIMAX Theater, which is a 17-minute drive away. The Cleveland Hopkins International Airport (CLE) is a 5-minute drive away. (All transportation time estimates sourced from Google Maps)
The GoodAlthough there are some that were dissatisfied with their stay at the Holiday Inn Cleveland Airport, there were many that had only good things to say about it. The majority of compliments guests gave pertained to the quality of the staff, shuttle services and the indoor pool.
Many guests felt that the staff were very friendly, especially the staff at the front desk. There were also a significant number of guests who felt that the airport shuttle was above average in quality.
Many were satisfied with the Holiday Inn Cleveland Airport's pool, although there were also some who felt that the pool was below average, as noted below.
Finally, there were mixed reviews about the hotel's prices and overall value. Some reviewers were satisfied with the value, and others complained (see below for more details).
The Bad
Although there were many who enjoyed their stays at the Holiday Inn Cleveland Airport, there were also those who were less than satisfied with their experiences. The majority of complaints were pertaining to how clean their rooms were, and the quality of this Holiday Inn compared to others of this brand.
Many guests felt that their rooms were not clean enough. Some complained about odors in the rooms, while others complained about how dirty their shower was, among other issues.
There were a significant number of guests who saw the decor and the hotel as a whole as rundown or out of date. They specified that the hotel needs to be updated.
Some guests determined that the Holiday Inn Cleveland Airport was not up to the standards of the Holiday Inn chain. Other reviewers were dissatisfied with the value of the hotel when compared to the price they paid, although some guests disagreed, feeling that the price was worth it.
A handful of guests felt that the Internet speed was too slow. As mentioned above, some guests were generally dissatisfied with the pool, although others praised it.
It should be noted that this hotel may have had a bed bug problem in the past, as a few reviewers reported seeing bed bugs in 2012.
Expedia.com guests rated this hotel 3.8 out of 5 and 87% of guests recommended it based on 62 reviews.
Hotels.com guests rated this hotel 3.8 out of 5 based on 53 reviews.
TripAdvisor.com ranked this hotel #22 of 34 Cleveland hotels, with an average rating of 3.5 out of 5 based on 82 reviews.
