OverviewLocated on the
Rochester Institute of Technology (RIT) campus and about a 7-minute drive from Greater Rochester International Airport (ROC), the Radisson Hotel Rochester Airport is geared toward travellers who require a hotel with a free airport shuttle, on-site dining and an indoor pool.
Each of the hotel's air-conditioned guest rooms comes equipped with free Wi-Fi, cable TV, an in-room safe, a coffeemaker, a desk, a free weekday newspaper, an iron and ironing board and a hair dryer. Rooms with a bathrobe and slippers for each guest and an iPod dock are also available, as are wheelchair-accessible rooms.
Hotel amenities include an indoor pool, a fitness centre, a bar, a business centre, laundry services, vending machines, free parking and a free airport shuttle (running from 5 am to 11 pm daily). On-site dining is offered at Baxter's Restaurant and Lounge, which serves breakfast, lunch and dinner daily. Pets are permitted for $25 per pet, per stay.
Marketplace Mall is around a 4-minute drive from the hotel, while the University of Rochester can be found 9 minutes away by car. Blue Cross Arena and downtown Rochester can both be found roughly a 15-minute drive away. (All distances and travel time estimates: Google Maps)
Verified with a front desk agent: Free Wi-Fi, free parking, pets $25/pet/stay, wheelchair accessible. (Call Date: November 19, 2013)
The GoodThe majority of the reviews sourced for this analysis were positive, with praise going to the hotel's location, staff and rooms.
Many guests enjoyed the hotel's location. They found it close to highway access, the airport, downtown Rochester, shopping, attractions, restaurants and the Rochester Institute of Technology.
The hotel's staff were the source of numerous compliments by reviewers. They were characterized as friendly, accommodating, helpful and knowledgeable about the area.
Several lodgers were pleased with their accommodations at the hotel. They described their rooms as clean, spacious, quiet, well equipped and well maintained, with comfortable beds and reliable Wi-Fi. It should be noted, however, that some travellers were disappointed with their lodgings (see below).
The Bad
While the majority of reviews consulted for this analysis were positive, there were a few common complaints about the rooms and value.
Although several guests were pleased with their well-equipped and quiet rooms, some lodgers criticized their accommodations. They reported noisy air conditioning, small-sized rooms and bathrooms, broken or uncomfortable Sleep Number beds, dated decor, worn furniture and dirty carpets.
A few reviewers complained about the hotel's value. They found the room rates slightly overpriced and were disappointed that a free breakfast was not included in the daily room rate.
Expedia.ca guest reviews rated the hotel 3.7 out of 5 with an 81% recommendation rate from 269 reviews.
TripAdvisor.com guest reviews ranked the hotel #24 of 29 Rochester hotels with an average rating of 3 out of 5 from 161 reviews.
Booking.com guest reviews rated the hotel 7.5 out of 10 from 14 reviews.
The author called the hotel on November 19, 2013 to verify some information.
