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Holiday Inn Express Rochester

This is a 2 star hotel in Rochester
2835 Monroe Avenue, Rochester, NY, U.S.A.
Photo 1 - Holiday Inn Express Rochester
Highway location, free breakfast, helpful staff and spacious rooms
  • Free Wi-Fi, free breakfast, free parking
  • Numerous guests complimented the helpful and efficient staff
  • The hotel was praised for its proximity to highway access and restaurants
  • Several reviewers enjoyed the quality and variety of the free breakfast
  • The hotel's lodgings were found to be clean and spacious
  • A few guests complained of dated decor and plumbing issues in their rooms
  • Noise transfer was reported by a few lodgers
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Editor's Analysis

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Updated on Sep 20, 2013
Located about an 8-minute drive from Rochester's city centre along Highway 31, the Holiday Inn Express Rochester is suitable for road travellers who prefer a stopover hotel with a free breakfast and easy highway access near the city's centre.

Each of the hotel's air-conditioned guest rooms features free Wi-Fi, cable TV, a coffeemaker, a desk, a hair dryer and an iron and ironing board. Rooms with a microwave, a mini-fridge, a jetted tub, a separate bedroom and a living room with a sofabed are also available, as are wheelchair-accessible rooms.

Hotel amenities include a fitness room, a business centre, laundry services, a free breakfast and free parking. Pets are not permitted.

The University of Rochester and Rochester Riverside Convention Center are both about a 10-minute drive from the hotel, while Pittsford Plaza can be found 10 minutes away on foot. Greater Rochester International Airport is roughly a 12-minute drive away. (All distances and travel time estimates: Google Maps)

Verified with a front desk agent: Free Wi-Fi, free parking, pets not permitted, wheelchair accessible. (Call Date: September 14, 2013)
The Good
The majority of the reviews sourced for this analysis were positive, with much praise going to the hotel's staff, location, breakfast and rooms.

Numerous patrons complimented the hotel's staff, characterizing them as personable, attentive, efficient and helpful with directions and suggestions. 

The hotel's location was a source of praise by many lodgers, who described it as easy to get to, and close to restaurants, highway access, shopping plazas and grocery stores.

Several reviewers were pleased with the hotel's free breakfast, describing it as delicious, excellent and fresh, with several hot and cold items and a clean eating area. One patron noted, "One reason we keep coming back is the great (free) breakfast served everyday with a chef at the omelet/waffle station! All you can drink coffee and 'real' orange juice, too. The breakfast staff, including Lisa Sheila, who couldn't do enough for us".

The hotel's accommodations were enjoyed by several guests. They described their rooms as clean, spacious, quiet and well equipped, with comfortable beds and linens and good water pressure. A few lodgers had complaints about their rooms, however (see below).

The Bad
While the majority of reviews consulted for this analysis were positive, there were a few complaints about the rooms and noise transfer.

Although the majority of reviewers were pleased with their clean and spacious rooms, a few guests had complaints about their lodgings. They reported dated decor, worn carpets, poor Wi-Fi connectivity and some plumbing issues.

A few patrons complained of noise disruptions during their stay. They reported noise from guests in the hallways, as well in overhead and adjacent rooms. guest reviews ranked the hotel #26 of 37 Rochester hotels with an average rating of 4 out of 5 from 83 reviews. guest reviews rated the hotel 4 out of 5 with an 89% recommendation rate from 66 reviews. guest reviews rated the hotel 8.4 out of 10 from 10 reviews.

The author called the hotel on September 14, 2013 to verify some information.

Guest Reviews

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106.36 USD - 0.00 USD Holiday Inn Express Rochester
Out of 61 hotels
Guest Rating Explained
Rating: 6.6 / 10

No. of guest ratings: 4
No. of guest comments: 4
Guest Recommended: Yes
Popularity Ranking Explained

Rating: #19 out of 61 hotels in Rochester ranked by guests.
Guest Recommendations
Jeanette from Hermon, NY US rated Holiday Inn Express Rochester 8 out of 10 on May 10, 2014
A location of convenience!
"Good location, close to Wegman's and good shopping."
Joan from Cambridge, ON US rated Holiday Inn Express Rochester 7 out of 10 on September 12, 2010
Stay at your own Risk
"Horrible customer Service, wanted to resolve issue but front desk associates could never help."
Verified Guest from Town And Country, MO US rated Holiday Inn Express Rochester 5 out of 10 on May 28, 2010
"We were told by other guests that rooms on the first floor are noisey due to poor sound insulation between the first and second floors. Our second floor room was quiet and comfortable."
Mark from Henniker, NH US rated Holiday Inn Express Rochester 8 out of 10 on November 28, 2009


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Holiday Inn Express Rochester

  • Business Center
  • High-speed Internet
  • Fitness Room/Gym
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Air Conditioned
  • Multilingual Staff
  • Safe-Deposit Box
  • Refrigerator
  • Cable / Satellite TV
  • Bath / Hot Tub
  • Hair Dryer
  • TV
  • Laundry service
  • Photocopier
  • Internet Connection (wireless)
  • En suite
  • Private Bathroom
  • Private Toilet
  • Executive Floor
  • Designated Smoking Area
  • Vending Machines
  • Express Check-In/Check-Out

User Contributed Info

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Stay Smart at the Holiday Inn Express® hotel in Rochester, conveniently located near major Interstates 590, 490 & 390 and the NYS Thruway I-90. We're just a short drive from the Greater Rochester International Airport (ROC) as well as Nazareth, St. John Fisher, Rochester Institute of Technology and other universities in Rochester, NY.

The hotel's excellent business location benefits travelers visiting Paychex, Eastman Kodak Co, Harris Corporation, Paetec, Veramark, Concentrix, & other area businesses. Hotel amenities include free access to the 24-hour Business Center and free fiber optic high-speed, wired & wireless Internet access throughout the hotel.

From seeing a game at Buffalo Bills Training Camp to a show at the Rochester Museum & Science Center's planetarium to the Strong Museum, you'll find a number of attractions in Rochester, NY. Our hotel's location east of downtown puts you between the Marketplace Mall & the Eastview Mall, two of the most popular shopping destinations in Rochester.

Our hotel also includes an array of complimentary amenities, such as the hot Express Start Breakfast Bar each morning and access to on-site and off-site Fitness Centers. You can relax in the lobby or kick back in your room or suite and read the free, weekday newspaper. We go beyond other Rochester, NY hotels to offer a level of service and comfort that is sure to exceed your expectations.

Accessibility Options Handicapped Parking | Wheelchair Accessible
Category Accommodation and Food Services
Fax 585-784-8411
Friday Closing Time 24:00
Friday Opening Time 00:00
General Amenities Safe-deposit box (front desk) | Porter / Bellhop | Breakfast Available | Fitness Room | Laundry Service | Dry Cleaning Service
General Property Info 24 hr Service
Listing Type Place
Monday Closing Time 24:00
Monday Opening Time 00:00
Number of Floors 2
Number of Rooms 68
Number of Suites 6
Parking Outdoor | Lot
Place Activities Sleeping / Lodging (hotel, chalet, B&B, cabin...)
Place Email
Place Status Open at this location
Postal Code 14618
Public Access Open to the General Public
Recreational Activities Fitness Center | Fitness Equipment Available
Room Amenities Climate Control | Air Conditioning | Iron/Ironing Board | Complimentary Newspaper | Telephone | Voicemail
Room Details Non-smoking rooms
Room Entertainment Cable Television | Flat Panel TV
Saturday Closing Time 24:00
Saturday Opening Time 00:00
Sunday Closing Time 24:00
Sunday Opening Time 00:00
Telephone (585) 784-8400
Thursday Closing Time 24:00
Thursday Opening Time 00:00
Toll-free (800) 345-8082
Tuesday Closing Time 24:00
Tuesday Opening Time 00:00
Wednesday Closing Time 24:00
Wednesday Opening Time 00:00

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International Callers call Toll Free 00-800-86071350 or +1 210-507-5997 and mention Promo Code 6932
Published 09.01.2015
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