OverviewLocated about an 8-minute drive from Rochester's city centre along Highway 31, the Holiday Inn Express Rochester is suitable for road travellers who prefer a stopover hotel with a free breakfast and easy highway access near the city's centre.
Each of the hotel's air-conditioned guest rooms features free Wi-Fi, cable TV, a coffeemaker, a desk, a hair dryer and an iron and ironing board. Rooms with a microwave, a mini-fridge, a jetted tub, a separate bedroom and a living room with a sofabed are also available, as are wheelchair-accessible rooms.
Hotel amenities include a fitness room, a business centre, laundry services, a free breakfast and free parking. Pets are not permitted.
The University of Rochester and Rochester Riverside Convention Center are both about a 10-minute drive from the hotel, while Pittsford Plaza can be found 10 minutes away on foot. Greater Rochester International Airport is roughly a 12-minute drive away. (All distances and travel time estimates: Google Maps)
Verified with a front desk agent: Free Wi-Fi, free parking, pets not permitted, wheelchair accessible. (Call Date: September 14, 2013)
The GoodThe majority of the reviews sourced for this analysis were positive, with much praise going to the hotel's staff, location, breakfast and rooms.
Numerous patrons complimented the hotel's staff, characterizing them as personable, attentive, efficient and helpful with directions and suggestions.
The hotel's location was a source of praise by many lodgers, who described it as easy to get to, and close to restaurants, highway access, shopping plazas and grocery stores.
Several reviewers were pleased with the hotel's free breakfast, describing it as delicious, excellent and fresh, with several hot and cold items and a clean eating area. One patron noted, "One reason we keep coming back is the great (free) breakfast served everyday with a chef at the omelet/waffle station! All you can drink coffee and 'real' orange juice, too. The breakfast staff, including Lisa Sheila, who couldn't do enough for us".
The hotel's accommodations were enjoyed by several guests. They described their rooms as clean, spacious, quiet and well equipped, with comfortable beds and linens and good water pressure. A few lodgers had complaints about their rooms, however (see below).
The Bad
While the majority of reviews consulted for this analysis were positive, there were a few complaints about the rooms and noise transfer.
Although the majority of reviewers were pleased with their clean and spacious rooms, a few guests had complaints about their lodgings. They reported dated decor, worn carpets, poor Wi-Fi connectivity and some plumbing issues.
A few patrons complained of noise disruptions during their stay. They reported noise from guests in the hallways, as well in overhead and adjacent rooms.
TripAdvisor.com guest reviews ranked the hotel #26 of 37 Rochester hotels with an average rating of 4 out of 5 from 83 reviews.
Expedia.ca guest reviews rated the hotel 4 out of 5 with an 89% recommendation rate from 66 reviews.
Booking.com guest reviews rated the hotel 8.4 out of 10 from 10 reviews.
The author called the hotel on September 14, 2013 to verify some information.
