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New York Marriott Marquis

This is a 4 star hotel in New York City
1535 Broadway, New York City, NY, U.S.A.
Photo 1 - New York Marriott Marquis
Close to attractions, great staff, clean rooms, a few concerns with costs
Pros 
  • The hotel was praised for its proximity to attractions, restaurants, and public transit
  • Several lodgers found their rooms to be clean and spacious
  • Many reviewers described the staff as knowledgeable and friendly
Cons 
  • Some guests found the rates expensive, and felt Wi-Fi should have been included in the price
  • A few reviewers complained of no in-room mini-fridges and old furniture
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Editor's Analysis

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Updated on Jul 19, 2013
Overview
Located in Times Square and about a 3-minute walk from the subway entrance on 49th St., the New York Marriott Marquis is suitable for business and vacation travellers who prefer a centrally located hotel with meeting/banquet space and easy access to public transit. 

This smoke-free hotel offers 1,957 air-conditioned guest rooms and suites spread over 49 floors. Each room and suite offers one king bed or two double beds, a living area with a sofabed, cable TV, a coffeemaker, a desk, a hair dryer and an iron and ironing board. Rooms with a separate bedroom and a dining area are also available, as are rooms with wheelchair accessibility. Wi-Fi is an additional $16.95 per 24 hours.

Hotel amenities include a fitness centre, over 100,000 square feet of meeting/banquet space, a business centre, guest laundry, a gift shop, a coffee shop, currency exchange and vending machines. Limited parking is available on site and ranges from $60 to $85 per day depending on the size of vehicle. Pets are not permitted.

On-site dining is provided at Crossroads American Kitchen and Bar (serving breakfast, lunch and dinner daily), The View Restaurant & Lounge (open for dinner daily), and Broadway Lounge, which also serves dinner daily. 

Carnegie Hall is roughly an 11-minute walk northward, while Fifth Avenue is a 9-minute walk eastward. Central Park is a 7-minute trip away via public transit, and John F. Kennedy International Airport (JFK) is approximately a 30-minute drive southeast. (All distances and travel time estimates: Google Maps)

Verified with a front desk agent: Wi-Fi $16.95/day, parking $60-85/day, pets not permitted, wheelchair accessible. (Call Date: July 15, 2013)
The Good
The majority of the reviews sourced for this analysis were positive, with much praise going to the hotel's location, staff and rooms.

The hotel's location was praised by many reviewers, who found it to be close to attractions, pubic transit, restaurants, shopping and theatres. One guest remarked, "The location cannot be beat. Within just a few short minutes, you are within walking distance of most of the theaters for shows, Central Park, and a vast selection of eateries", while another stated, "If you want to be in the theatre district, close to everything, including restaurants, theatres and the subway, this is the place for you!".

Numerous guests complimented the hotel's staff, characterizing them as friendly, helpful, attentive and knowledgeable.

Several lodgers enjoyed the hotel's accommodations. They described their rooms as clean and spacious, with great views of Times Square and comfortable beds. It should be noted, however, that a few guests had complaints about their rooms (see below).

The Bad
While the majority of reviews consulted for this analysis were positive, there were a few complaints about the cost and the rooms.

Some guests had complaints about the cost of the hotel. They described the rates as overpriced and expensive, and were disappointed with the cost of the in-room Wi-Fi, which they felt should have been included in the price.

While the majority of reviewers were pleased with their clean and spacious rooms, a few lodgers complained about old furniture and the fact there were no in-room mini-fridges.
TripAdvisor.com guest reviews ranked the hotel #115 of 435 New York City hotels with an average rating of 4 out of 5 from 3,548 reviews.

Booking.com guest reviews rated the hotel 8.2 out of 10 from 1,458 reviews.

Expedia.ca guest reviews rated the hotel 4.5 out of 5 with a 94% recommendation rate from 1,245 reviews.

The author called the hotel on July 15, 2013 to verify some information.

Guest Reviews

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457.25 USD - 0.00 USD New York Marriott Marquis
Rating:
7.1
Good
Ranking:
#22
Out of 635 hotels
Guest Rating Explained
Rating: 7.1 / 10

No. of guest ratings: 3
No. of guest comments: 3
Guest Recommended: Yes
Popularity Ranking Explained

Rating: #22 out of 635 hotels in New York City ranked by guests.
Guest Recommendations
"The HOT water is set way too HOT. I was burned on the hand testing the temperature my first day. I suggest an re-evaluation of the costs associated with dry cleaning and laundry services. If the costs were reduced at least by 40% the volume for customer requests and satifaction would go up. The bellman stated times (in minutes) for service needs to be stopped. I was told my baggage would follw me up in ten (10) minutes, it did not. It was twenty minutes (20). As far as the support leaving the facility, I was told fifteen (15) minutes, it was not, but thirty (30) Just state "We will be there as quickly as possible.""
Neil from Livermore, CA US rated New York Marriott Marquis 8 out of 10 on April 26, 2004
Verified Guest from Norwich, CT US rated New York Marriott Marquis 9 out of 10 on April 22, 2004
"I haven't ever been in such a QUIET room! I don't know how they managed to practically 'sound proof' the place but I slept better than I ever have in a hotel room. And getting both the NY Times and USA Today in the a.m. was an unexpected bonus. We all had a great time"
Stuart from Morganville, NJ US rated New York Marriott Marquis 9 out of 10 on December 26, 2003

Amenities

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New York Marriott Marquis

  • Business Center
  • Room Service
  • Fitness Room/Gym
  • Restaurant
  • Parking
  • Concierge
  • Valet Parking
  • Tour Desk
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Babysitting / Child Services
  • Air Conditioned
  • Conference Room(s)
  • Currency Exchange
  • Multilingual Staff
  • Safe-Deposit Box
  • Cable / Satellite TV
  • Connecting Rooms
  • Bath / Hot Tub
  • Meeting Rooms
  • Hair Dryer
  • TV
  • Laundry service
  • Shops
  • Photocopier
  • Ticket Service
  • Internet Connection (wireless)
  • En suite
  • Private Bathroom
  • Private Toilet
  • Luggage Storage
  • Designated Smoking Area
  • Shops in Hotel
  • Souvenirs/Gift Shop
  • Ice Machine
  • Vending Machines
  • Express Check-In/Check-Out
  • Shoe Shine
  • Self Laundry

User Contributed Info

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The New York Marriott Marquis brings the energy of Manhattan to your door. Located in the heart of Times Square and the Broadway theater district, this hotel in Manhattan, New York is perfect for weekend getaways, as well as family and business travel. Boasting updated rooms and suites, high-speed elevators and six restaurants and lounges, this New York hotel in Times Square puts you near attractions like Fifth Avenue shopping, Radio City Music Hall, Rockefeller Center, NBC Studios and Central Park. We're also close to attractions like Carnegie Hall, Lincoln Center, the UN and Madison Square Garden - so a stay at this Midtown Manhattan hotel in Times Square ensures that entertainment is just around the corner. Our central location also makes us the perfect choice for meetings, conventions, social events and weddings. With renowned Marriott service, creative catering and a variety of ballrooms, the Marriott Marquis hotel is the best choice for Manhattan events.

Category Accommodation and Food Services
Fax 212-704-8930
Friday Closing Time 24:00
Friday Opening Time 00:00
General Property Info 24 hr Service
Listing Type Place
Monday Closing Time 24:00
Monday Opening Time 00:00
Neighbourhood Midtown
Place Activities Sleeping / Lodging (hotel, chalet, B&B, cabin...)
Place Status Open at this location
Public Access Open to the General Public
Saturday Closing Time 24:00
Saturday Opening Time 00:00
Sunday Closing Time 24:00
Sunday Opening Time 00:00
Thursday Closing Time 24:00
Thursday Opening Time 00:00
Toll-free 800-843-4898
Tuesday Closing Time 24:00
Tuesday Opening Time 00:00
Wednesday Closing Time 24:00
Wednesday Opening Time 00:00


24 Hour Hotel Reservations call Toll Free 1-866-899-8039 from the USA or Canada
International Callers call Toll Free 00-800-86071350 or +1 210-507-5997 and mention Promo Code 6932
Published 09.01.2015
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