OverviewThis property is situated within a 4-minute walk of Central Park and within a 15-minute walk of the Central Park Zoo. With Carnegie Hall and the nearest subway station both 2 minutes away on foot, this hotel is well located in Midtown Manhattan for guests looking to access area attractions on foot or by subway.
All rooms are smoke free and include free Wi-Fi, marble bathroom fixtures, a flat screen TV, a fridge, an iron and ironing board, a hair dryer, safe deposit boxes and air conditioning. Accessible rooms are available.
Parking is available at an off-site parking facility for an additional fee of $28 per 24 hours for cars and $38 per 24 hours for over-sized vehicles. The parking garage is about a 2-minute walk away. Pets are not permitted.
A free continental breakfast is served daily from 7 am to 10 am. The on-site Joe G. restaurant serves lunch and dinner. Room service is available daily from 11 am to 10:30 pm.
Other on-site amenities include a 24-hour front desk, fax service, guest computers, luggage storage and an elevator.
The Lincoln Centre for the Performing Arts, Time Square, Rockefeller Centre and Radio City Music Hall are about a 10-minute walk away. Penn Station and Madison Square Garden are both a 9-minute trip away by subway, while the Empire State and Chrysler buildings are both within a 15-minute subway trip. The 9/11 Memorial and ferry service to the Statue of Liberty are both 30 minutes away by subway.
LaGuardia Airport (LGA) is 20 to 30 minutes away by car, while JFK Airport (JFK) and Newark Airport are both a 25- to 50-minute drive away. (All walking, public transit and driving time estimates: Google Maps)
Verified by a front desk agent on December 18, 2013: Free breakfast hours, pet policy and availability of accessible rooms.
The GoodAmong the reviews used for this analysis, many guests said that the highlight of this property was the location. Reviewers found many area attractions, restaurants and bars within walking distance and one couple said, "we visited for about four days and never needed a cab".
Many reviewers described their rooms as generally comfortable, while some other guests added that their rooms were clean and spacious.
The staff were frequently complimented for their friendly and helpful service, however, some other guests were disappointed with the customer service they received (see below for more details).
Several guests thought that the room rates were reasonable and that the hotel offered good value for the money they spent.
The Bad
There were several common concerns found for this hotel, among the reviews sourced for this editorial.
Several guests said that the selection at the free breakfast was poor.
While many guests found their rooms generally comfortable, a few reviewers complained about their views of vents from adjacent buildings. A couple of these guests complained about unpleasant cooking smells and noise from these vents.
A couple of reviewers thought that the interior decor was dated and that the carpeting appeared dirty, while a couple of other guests said that the free Wi-Fi service was unreliable.
While many guests praised the front desk staff, as mentioned above, some other guests were not happy with the service they received. These guests found some front desk agents unresponsive to their concerns and generally disinterested.
Booking.com gave this hotel an average score of 7.2 out of 10, based on 142 guest reviews.
TripAdvisor.ca ranked this hotel #292 out of 442 hotels in New York City, with an average score of 3.5 out of 5, from 316 reviews.
The author called the hotel on December 18, 2013 to verify some information.
