OverviewLocated just off Highway 8 and about a 7-minute drive from Winston-Salem's city centre, the Quality Inn Coliseum is geared towards road travellers who require a centrally located and economical stopover hotel with a free breakfast and easy highway access.
Each of the hotel's air-conditioned guest rooms comes equipped with free Wi-Fi, cable TV, a coffeemaker, a desk, an iron and ironing board and a hair dryer. Rooms with a microwave, a mini-fridge, a jetted tub and a living area with a sofabed are also available, as are wheelchair-accessible, smoking and non-smoking rooms.
Hotel amenities include an outdoor pool, a hot tub, a fitness room, meeting/banquet space, free coffee in the lobby, a business centre, a newsstand, guest laundry, a hair salon, free parking and a free breakfast. Pets are permitted for an additional $15 per pet, per night.
Wake Forest University is about a 7-minute drive away, while Benton Convention Center can be found 8 minutes away by car. North Side Shopping Center is roughly 6 minutes away on foot and Piedmont Triad International Airport (GSO) is a 30-minute drive from the hotel. (All distances and travel time estimates: Google Maps)
Verified with a front desk agent: Free Wi-Fi, free parking, pets $15/pet/day, wheelchair accessible. (Call Date: November 2, 2013)
The GoodGuest reviews consulted for this analysis showed positive responses towards the hotel's location, rates and rooms.
Numerous guests were pleased with the hotel's location. They found it close to downtown Winston-Salem, highway access, Wake Forest University, shopping, restaurants, Benton Convention Center, the Winston Cup Museum and Lawrence Joel Veterans Memorial Coliseum.
Several reviewers were pleased with the hotel's rates, which they described as reasonable, budget friendly and low.
The hotel's accommodations were enjoyed by some patrons. They described their rooms as clean, well equipped, functional and spacious, with efficient air conditioning and comfortable beds. It should be noted, however, that some travellers criticized their lodgings (see below).
The Bad
Guest critiques sourced for this review showed negative responses towards the hotel's breakfast, rooms and staff.
Many lodgers were disappointed with the hotel's free breakfast. They described it as poor, minimal and rarely restocked, with weak coffee and no healthy or gluten-free options.
Although several reviewers were pleased with their clean and spacious rooms, some guests criticized their accommodations. They reported dated decor, worn fixtures and furniture, musty odours, poor TV reception, cigarette odours in non-smoking rooms and some cleaning issues.
While some guests found the staff to be friendly, several patrons were disappointed with the level of customer service they received. They characterized the staff as unwelcoming, rude, unprofessional and unresponsive.
Expedia.ca guest reviews rated the hotel 3.3 out of 5 with a 75% recommendation rate from 181 reviews.
TripAdvisor.com guest reviews ranked the hotel #34 of 38 Winston-Salem hotels with an average rating of 2 out of 5 from 39 reviews.
Booking.com guest reviews rated the hotel 6.9 out of 10 from 20 reviews.
The author called the hotel on November 2, 2013 to verify some information.
