OverviewLocated about a 3-minute walk from Bank of America Stadium and a 3-minute drive from Charlotte's city centre, the Residence Inn Charlotte Uptown is geared towards travellers who prefer centrally located short- or long-term accommodations with extended kitchen amenities, a free breakfast and a free area shuttle.
Each of this smoke-free hotel's guest rooms offers free Wi-Fi, cable TV, a coffeemaker, a full kitchen, a sitting area with a sofabed, a dining area, a desk, a hair dryer and an iron and ironing board. Rooms with a separate bedroom and a jetted tub are also available, as are wheelchair-accessible rooms.
Hotel amenities include a fitness centre, meeting/banquet space, a business centre, guest laundry, free coffee in the lobby, a convenience store, a BBQ area, a free breakfast and on-site dining at Mini Street Pub, which serves dinner daily. A free evening social with food and beverages is also available Monday through Wednesday from 6 pm to 7:30 pm, as is a free area shuttle (please contact the hotel for details).
Parking is $11 per night and pets are permitted for $100 per pet, per stay.
Charlotte Convention Center is roughly an 8-minute drive from the hotel, while Gateway Village offers shopping 2 minutes away by car. Time Warner Cable Arena is a 3-minute drive away and Charlotte Douglas International Airport (CLT) is a 12-minute drive away. (All distances and travel time estimates: Google Maps)
Verified with a front desk agent: Free Wi-Fi, parking $11/night, pets $100/pet/stay, wheelchair accessible. (Call Date: January 6, 2014)
The GoodThe majority of the reviews sourced for this analysis were positive, with much praise going to the hotel's location, breakfast, rooms and staff.
The hotel's location was praised by many reviewers. They described it as downtown and close to restaurants, Bank of America Stadium, museums, restaurants, Charlotte Convention Center and Johnson and Wales University.
Numerous guests enjoyed the hotel's free breakfast, describing it as terrific, wonderful and fresh, with large variety of hot and cold items. One patron noted, "Breakfast was excellent. Great variety. I don't think you could get much better unless you had a made to order option".
Several lodgers were pleased with their accommodations at the hotel. They found their rooms to be clean, spacious, quiet and well equipped, with comfortable beds. A few guests had complaints about their lodgings, however (see below).
The hotel's staff were the source of several compliments by travellers, who characterized them as friendly, helpful and accommodating. One guest remarked, "I was very impressed with how warm and friendly the staff were at the RI. It is clear that they place a high value on customer service and aim to make you feel welcome and at home during your stay".
The Bad
While the majority of reviews consulted for this analysis were positive, there were a few complaints about the rooms.
Although the majority of guests were pleased with their well-equipped and spacious rooms, a few lodgers had complaints about their accommodations. They reported uncomfortable beds and sofabeds, as well as disappointing views of construction sites from their rooms.
TripAdvisor.com guest reviews ranked the hotel #18 of 168 Charlotte hotels with an average rating of 4.5 out of 5 from 213 reviews.
Expedia.ca guest reviews rated the hotel 4.7 out of 5 with a 99% recommendation rate from 132 reviews.
Booking.com guest reviews rated the hotel 8.7 out of 10 from 9 reviews.
The author called the hotel on January 6, 2014 to verify some information.
