OverviewLocated in Charlotte's city centre about a 3-minute drive from the nearest Interstate 277 on-ramp, the Charlotte Marriott City Center is geared towards business and vacation travellers who prefer a centrally located hotel with on-site dining, meeting/banquet space and an indoor pool.
This smoke-free hotel offers 434 air-conditioned guest rooms and suites, each offering one king bed or two double beds, free Wi-Fi, cable TV, a coffeemaker, a desk, a hair dryer and an iron and ironing board. Rooms with a separate bedroom, two bathrooms, a seating area with a sofabed, a dining table and a mini-fridge are also available, as are wheelchair-accessible rooms.
Hotel amenities include an indoor pool, a hot tub, a fitness room, 20,000 square feet of meeting/banquet space, a business centre and vending machines. There is also a coffee and gift shop.
On-site dining is provided at Champions (serving lunch and dinner daily), Cutter's Cigar Bar (open nightly for dinner) and Savannah Red Restaurant, which serves dinner daily.
Self-parking is available for $16 per day, or $22 daily for valet parking. In-room Wi-Fi is offered at $12.95 per day and pets are not permitted.
Nascar Hall of Fame is about a 10-minute walk south of the hotel, while the EpiCentre is a 2-minute walk away. The Bank of America Stadium is a 3-minute drive southwestward. The University of North Carolina at Charlotte is roughly a 20-minute drive eastward and Charlotte-Douglas International Airport (CLT) is a 20-minute drive northeast. (All distances and travel time estimates: Google Maps)
Verified with a front desk agent: Wi-Fi $12.95/day, parking $16/day, pets not permitted, wheelchair accessible. (Call Date: June 13, 2013)
The GoodThe majority of the reviews sourced for this analysis were positive, with much praise going to the hotel's location, rooms and staff.
Many guests praised the hotel's location, and found it to be safe, as well as close to bars, restaurants, clubs, museums and the EpiCentre.
The hotel's accommodations were complimented by numerous reviewers. They described their rooms as clean, spacious and well appointed, with comfortable beds and linens and current decor.
Several lodgers were pleased with the level of customer service they received during their stay, and characterized the staff as friendly, accommodating and efficient.
The Bad
While the majority of reviews consulted for this analysis were positive, there were a few complaints about the value and noise transfer.
Some reviewers were disappointed with the hotel's value. They complained of the additional fees for Wi-Fi, breakfast and parking, and also felt a mini-fridge should have been included in all rooms as part of the room rate.
A few guests complained of noise disturbances during their stay. They reported noise in rooms located close to the elevator, as well as noise from the hallways. Street noise was reported also, and it was recommended that the north side of the hotel was quieter.
Expedia.ca guest reviews rated the hotel 4.4 out of 5 with a 95% recommendation rate from 453 reviews.
TripAdvisor.com guest reviews ranked the hotel #42 out of 166 Charlotte hotels with an average rating of 4 out of 5 from 278 reviews.
Booking.com guest reviews rated the hotel 8.8 out of 10 from 19 reviews.
The author called the hotel on June 13, 2013 to verify some information.
