OverviewLocated just east of Interstate 375 in downtown Detroit, the Greektown Casino Hotel is suitable for travellers who prefer a hotel with an on-site casino, easy highway access and on-site dining.
This non-smoking hotel has 400 air-conditioned guest rooms, each offering one king bed or two double beds, free Wi-Fi, free cable TV, a mini-bar, a laptop safe, a desk, an iron and ironing board and a hair dryer. Rooms with separate bedrooms, a jetted tub, a living area with a sofabed and an additional TV are also available, as are wheelchair-accessible rooms. Pets are not permitted.
The hotel also offers a casino, 12 meeting/banquet rooms, a coffee shop, an elevator and free parking. On-site dining is offered at Market (the hotel's food court), Brizola (serving dinner Wednesday through Sunday), Bistro 555 (serving breakfast, lunch and dinner), and Stack'd, which is open 24 hours daily. The hotel also offers two on-site bars.
GM Renaissance Center is roughly a 12-minute walk south of the hotel, while Greektown People Mover Station is a 2-minute walk southwest. Tiger Stadium is about an 8-minute drive west and Coleman A. Young International Airport (DET) is a 12-minute drive northward. (All distances and travel time estimates: Google Maps)
Verified with a front desk agent: free Wi-Fi, free parking, pets not permitted, wheelchair accessible. (Call Date: July 19, 2013)
The GoodThe majority of the reviews sourced for this analysis were positive, with much praise going to the hotel's rooms, location and staff.
Many guests praised their accommodations at the hotel. They described their rooms as spacious, well equipped, clean, modern and beautiful, with floor-to-ceiling windows, excellent city and river views and comfortable beds.
The hotel's location was enjoyed by numerous reviewers. They found it to be close to downtown, Tiger Stadium, public transit, restaurants, shopping, nightlife and highway access.
Several patrons were pleased with the level of customer service they received, characterizing the staff as friendly, helpful and accommodating.
The Bad
While the majority of reviews consulted for this analysis were positive, there were a few complaints about cigarette odours and noise transfer.
Some guests complained about cigarette odours during their stay. Even though the hotel is advertised as non-smoking, reviewers reported smoke smells in their rooms and the hallways, and also found the casino (which permits smoking) to be very smoky.
Noise disturbances were mentioned by a couple of lodgers, who reported noisy guests in the hallways coming back to their rooms late at night, as well as noise from the on-site bars.
Expedia.ca guest reviews rated the hotel 4.4 out of 5 with a 95% recommendation rate from 903 reviews.
Hotels.com guest reviews rated the hotel 4.5 out of 5 from 841 reviews.
TripAdvisor.com guest reviews ranked the hotel #7 of 34 Detroit hotels with an average rating of 4 out of 5 from 432 reviews.
The author called the hotel on July 19, 2013 to verify some information.
