Overview
Located about a 1-minute drive from the nearest Interstate 55 on-ramp and a 10-minute drive from Springfield's city centre, the Hampton Inn Springfield (Illinois) is geared towards road travellers who require a hotel with a free breakfast, an indoor pool and easy access to the highway.
This non-smoking hotel has 124 air-conditioned guest rooms, each offering free Wi-Fi, cable TV, a coffeemaker, a desk, a lap desk, an iron and ironing board and a hair dryer. Rooms with a living area and sofabed, a mini-fridge and a wet bar are also available, as are wheelchair-accessible rooms.
The hotel also offers an indoor pool, a fitness room, a meeting room, a business centre, guest laundry facilities, free parking, a free continental breakfast and breakfasts to-go. Pets are not permitted.
The University of Illinois Springfield is about a 5- to 7-minute drive away, while Capital City Shopping Center can be found 4 minutes away on foot. Henson Robinson Zoo is roughly a 10-minute drive from the hotel and Abraham Lincoln Capital Airport (SPI) is a 20-minute drive away. (All distances and travel time estimates: Google Maps)
Verified with a front desk agent: Free Wi-Fi, free parking, pets not permitted, wheelchair accessible. (Call Date: September 3, 2013)
The GoodThe majority of the reviews sourced for this analysis were positive, with much praise going to the hotel's staff, rooms, breakfast and location.
Numerous reviewers were pleased with the level of customer service they received, characterizing the staff as competent, friendly and accommodating.
Many guests enjoyed the hotel's lodgings. They described their rooms as clean, modern, spacious, quiet, well maintained and tastefully decorated, with comfortable beds and good Wi-Fi signals.
The hotel's breakfast was praised by several lodgers. They found it to be well stocked and fresh, with lots of hot and cold choices, efficient staff and a clean breakfast area.
Several reviewers also complimented the hotel's location. They found it close to highway access, restaurants, shopping, the capital and Lincoln Museum.
The Bad
While the majority of reviews consulted for this analysis were positive, there were a few common complaints about the rooms.
Although many guests were pleased with their clean and spacious accommodations, a few reviewers were disappointed with aspects of their rooms. They reported no in-room mini-fridges or microwaves (although mini-fridges are available in some rooms), as well as dated decor, worn carpets and poor TV reception.
Hotels.com guest reviews rated the hotel 4.2 out of 5 from 119 reviews.
TripAdvisor.com guest reviews ranked the hotel #17 of 39 Springfield hotels with an average rating of 4 out of 5 from 105 reviews.
Booking.com guest reviews rated the hotel 8.4 out of 10 from 20 reviews.
The author called the hotel on September 3, 2013 to verify some information.
