OverviewThis property is situated across from the Chicago Riverwalk, at the intersection of East Wacker Drive and Michigan Avenue. This hotel is centrally located for both business and leisure travellers who are looking for convenient access to downtown destinations, shopping and restaurants.
This hotel is 100% smoke free and all 2,019 rooms and suites include a 37" flat screen TV with pay-per-view movies, video check-out, a coffeemaker, a hair dryer, an iron and ironing board, a safe, an iPod dock and individual climate control. Rooms are furnished with two double beds, one queen bed, two queen beds or one king bed.
Suites provide more spacious accommodations and also include a table and chairs, a pull-down bed, an oversized shower, bathrobes and a make-up mirror. Suites are furnished with one king bed or two queen beds.
Guests staying in Regency Club rooms receive exclusive access to the Regency Club on the penthouse level, which serves a free continental breakfast, free evening snacks, free dessert and an honour bar. Regency Club rooms also include upgraded toiletries.
Wi-Fi is available in guest rooms for an additional fee of $12.95 per 24 hours. Valet parking is available for $59 per night. Self-parking is available at an off-site garage, about five blocks from the hotel, at a rate of $30 per day.
This hotel has multiple on-site dining options including a steak restaurant, a pub, a lounge and a coffee shop. In-room dining is available 24 hours per day.
Other on-site amenities include a fitness centre, meeting and event space, a business centre, concierge service, a convenience store, laundry and dry cleaning service, a gift shop, ice machines and safe deposit boxes.
Michigan Avenue, also known as the Magnificant Mile, is a 3-minute walk away, while Millennium Park is 6 minutes away on foot. The Navy Pier area, which features restaurants, the Chicago Shakespeare Theatre and the Children's Museum, as well as The Art Institute of Chicago, are a 6-minute drive away. Willis Tower, a skyscraper with glass-box lookout, is about 10 minutes away by car.
Wrigley Field, home of Major League Baseball's Chicago Cubs, is between 15 and 25 minutes away by car, while O'Hare International Airport (ORD) is a 35- to 60-minute drive away, depending on traffic. (All walking and driving time estimates: Google Maps)
The GoodMany guests seemed impressed with their stay at this property, among the reviews used for this analysis, particularly with the decor and customer service.
Many guests found the entire property to be furnished with modern decor and one reviewer described the hotel as elegant and inviting. Many reviewers described their rooms as clean and well appointed. Several guests praised the views of the city and river from their guest rooms, while a couple of other reviewers specifically mentioned that their beds were comfortable.
The staff were frequently complimented for their friendly, efficient and accommodating service. One guest said that "an army of staff attend to guests' every need", while another reviewer thought that he had "never received such wonderful service at a hotel before".
Many reviewers found the location convenient for accessing Michigan Avenue, Millennium Park and Navy Pier. One reviewer said that this hotel was close to everything.
Several guests described enjoyable meals and experiences at the on-site restaurants and bars.
The Bad
There were a few common concerns found for this hotel, among the reviews sourced for this editorial.
A few reviewers complained about paying additional fees for Wi-Fi ($12.95 per 24 hours), while a couple of other guests were disappointed that this hotel did not have an indoor pool.
While several guests enjoyed the food at the on-site restaurants, a couple of reviewers thought that the menu prices were expensive.
There were several other complaints found for this hotel, however the complaints seemed to result from isolated experiences.
Expedia.ca gave this hotel an average score of 4.3 out of 5, with 92% of 2,969 guests recommending the property.
TripAdvisor.com ranked this hotel #71 out of 165 hotels in Chicago, with an average score of 4 out of 5, from 2,771 reviews.
