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Embassy Suites Chicago - Downtown Lakefront

This is a 3 star hotel in Chicago
511 North Columbus Drive, Chicago, IL, U.S.A.
Photo 1 - Embassy Suites Chicago - Downtown Lakefront
Downtown all-suite hotel, free breakfast and evening reception, on-site pool
Pros 
  • Free breakfast
  • Free evening snacks and drinks
  • Many guests described their rooms as clean
  • Many reviewers found the location ideal for exploring the area on foot
  • The staff were frequently complimented for their friendly service
  • Many guests praised the food at the free breakfast
  • A few reviewers thought that this hotel offered good value for the money they spent
Cons 
  • A couple of reviewers thought that the parking prices were expensive ($39 to $55 per day)
  • A couple of guests complained about the daily Wi-Fi fee ($14.95)
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Editor's Analysis

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Updated on Sep 4, 2013
Overview
This all-suite property is situated within a 5-minute walk of the Chicago River and within a 10-minute walk of the lakefront. With Michigan Avenue, also known as the Magnificent Mile, 5 minutes away on foot, this property is well located for guests looking to walk around the downtown area.

Both smoking and non-smoking accommodations are available. All 455 suites include separate living room and bedroom areas, a sofabed, two 32" flat screen TVs, a mini-fridge, a microwave, a coffeemaker, a refreshment centre, an iron and ironing board, a hair dryer and individual climate control. Select suites also include a dining table. Bedrooms are furnished with one king bed or two double beds. 

Guests staying in Premium Suites have access to an exclusive lounge that provides free Wi-Fi, free coffee and free soft drinks.

In-room Wi-Fi is available for an additional fee of $14.95 per 24 hours. Self-parking is available on site for $39 per day, while valet parking costs $55 per day. Pets are not permitted.

A free cooked-to-order breakfast is served from 6:30 am to 9:30 am on weekdays and from 7 am to 10:30 am on weekends. A reception, which includes free appetizers, free soft drinks and a limited selection of free alcoholic beverages, is offered every evening at the on-site lounge. The lounge, 511 North, is open daily from 2 pm to 11 pm. Room service is available daily from 6 am to 11 pm.

Other on-site amenities include an indoor heated pool, a hot tub, a sauna, a fitness centre, meeting and event space, a business centre, a free beverage station in the lobby, coin-operated laundry machines, a gift shop, concierge service, baggage storage and safe deposit boxes.

The Chicago Contemporary Art Museum is 9 minutes away on foot, while The Navy Pier, which features the Chicago Children's Museum and the Chicago Shakespeare Theatre, is a 12-minute walk away. Millennium Park is 15 minutes away on foot. Willis Tower, a skyscraper with glass look-out boxes, is about a 10- to 15-minute drive away or a 20-minute trip via public transit. Wrigley Field, which is home to MLB's Chicago Cubs, is 15 to 20 minutes away by car.

The Chicago O'Hare International Airport (ORD) is about a 25- to 55-minute drive away. (All walking, public transit and driving time estimates: Google Maps)

Verified by a front desk agent on August 28, 2013: The free breakfast hours and in-room Wi-Fi fees.
The Good
Many guests described enjoyable and pleasant stays at this hotel, among the reviews used for this analysis.

The rooms were described as clean and spacious by many guests, while a couple of reviewers agreed that their rooms were quiet and provided pleasant city views. A few guests said that the rooms comfortably accommodated families.

Many guests found the hotel centrally located for accessing attractions, shopping and restaurants on foot. One reviewer said that guests of this hotel "can walk to everything in the loop and the river north area".

The staff were frequently complimented for their friendly, knowledgeable and helpful service. One guest was impressed that the concierge staff were able to secure event tickets and dinner reservations.

Many guests praised the food at the free breakfast and one reviewer noted that there was an ample selection of healthy choices. Several reviewers appreciated the free reception in the evenings.

A few guests enjoyed the on-site pool area.

A few reviewers thought that this hotel offered good value for the money they spent.

The Bad
There were very few common concerns found for this hotel, among the reviews sourced for this editorial. However, some guests complained about additional fees.

A couple of guests complained about paying $14.95 per 24 hours for in-room Wi-Fi service, while a couple of other reviewers thought that the parking prices were too expensive ($39 to $55 per night).
Expedia.ca gave this hotel an average score of 4.5 out of 5, with 95% of 2,713 guests recommending the property.

TripAdvisor.ca ranked this hotel #60 out of 166 hotels in Chicago, with an average score of 4 out of 5, from 972 reviews.

The author called the hotel on August 28, 2013 to verify some information.

Guest Reviews

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126.46 USD - 0.00 USD Embassy Suites Chicago - Downtown Lakefront
Rating:
6.9
Fair
Ranking:
#24
Out of 178 hotels
Guest Rating Explained
Rating: 6.9 / 10

No. of guest ratings: 1
No. of guest comments: 1
Guest Recommended: Yes
Popularity Ranking Explained

Rating: #24 out of 178 hotels in Chicago ranked by guests.
Guest Recommendations
"I think the idea of providing guests with necessary items (i.e. tooth brush) in case they've forgotten it, was a great one."
Ben from Downers Grove, IL US rated Embassy Suites Chicago - Downtown Lakefront 10 out of 10 on January 04, 2004

Amenities

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Embassy Suites Chicago - Downtown Lakefront

  • Room Service
  • High-speed Internet
  • Fitness Room/Gym
  • Parking
  • Swimming pool
  • Valet Parking
  • Conference Room(s)
  • Multilingual Staff
  • Refrigerator
  • Cable / Satellite TV
  • In Room Movies
  • Bath / Hot Tub
  • Microwave
  • Hair Dryer
  • TV
  • Laundry service
  • En suite
  • Private Bathroom

User Contributed Info

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Welcome to the ideal choice among Chicago hotels near Navy Pier.

Embassy Suites Lakefront Downtown Chicago Hotel seamlessly blends fresh, modern Chicago suite accommodations, accentuated with Chicago skyline views and natural light with exceptional, personalized guest services to handcraft a Chicago hotel experience unlike any other.

Bed Amenities Hypo-allergenic bedding available
Category Accommodation and Food Services
Fax (312) 836-5901
Friday Closing Time 24:00
Friday Opening Time 00:00
General Amenities Newspaper in Lobby | Porter / Bellhop | Breakfast Available | Coffee / Beverages in Lobby | Gift Shop / News Stand | Laundry Machines | Laundry Service | Dry Cleaning Service | Safe-deposit box (front desk) | Tours / Ticket Assistance | Wedding Services | Fitness Room | Concierge
General Property Info Cash Machine | Elevator/Lift | Security Guard | 24 hr Service | Air Conditioned
Listing Type Place
Monday Closing Time 24:00
Monday Opening Time 00:00
Number of Floors 17
Number of Rooms 455
Parking Paid | Lot | Valet
Place Activities Sleeping / Lodging (hotel, chalet, B&B, cabin...)
Place Status Open at this location
Postal Code 60611
Public Access Open to the General Public
Room Amenities Electronic/magnetic keys | Air Conditioning | Iron/Ironing Board | Telephone | In Room Safe | Voicemail
Room Entertainment Clock Radio | Videogame console | Cable Television | Movies
Saturday Closing Time 24:00
Saturday Opening Time 00:00
Sunday Closing Time 24:00
Sunday Opening Time 00:00
Telephone (312) 836-5900
Thursday Closing Time 24:00
Thursday Opening Time 00:00
Tuesday Closing Time 24:00
Tuesday Opening Time 00:00
Wednesday Closing Time 24:00
Wednesday Opening Time 00:00
WiFi Free


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Published 09.01.2015
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