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Conrad Chicago

This is a 4 star hotel in Chicago
521 North Rush Street, Chicago, IL, U.S.A.
Photo 1 - Conrad Chicago
Central location, 3-min. walk from the metro, clean rooms, great staff
  • Free Wi-Fi, free evening wine reception
  • Many guests praised the hotel's central location and proximity to shopping and public transit
  • Numerous lodgers enjoyed their clean and comfortable rooms
  • The hotel's staff were complimented on their efficient and professional service
  • A few guests found the hotel's parking, restaurant and room rates to be overpriced
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Editor's Analysis

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Updated on Oct 1, 2013
Located a 3-minute walk from Grand Red Metro Station and about a 7-minute drive from Chicago's city centre on Chicago's Magnificent Mile, the Conrad Chicago is geared towards business or leisure travellers who prefer a centrally located hotel with easy access to public transit, meeting/conference space and on-site dining.

Each of the hotel's air-conditioned guest rooms and suites offers free Wi-Fi, cable TV, an in-room safe, an iPod docking station, a desk, an iron and ironing board, a bathrobe for each guest and a hair dryer. Rooms with a separate bedroom, a living area with a sofabed, a coffeemaker, a minibar, a free daily newspaper and a dining table are also available, as are wheelchair- and hearing-accessible rooms.

Hotel amenities include a fitness centre, meeting/conference facilities, a business centre, a gift shop and guest laundry. Self-parking is available for an additional $40 per night and pets are permitted for $75 per pet, per stay.

On-site dining is offered at the Terrace Restaurant (serving breakfast, lunch and dinner daily), and The Terrace Bar and Terrace Rooftop, which both serve dinner daily. A complimentary wine reception is also offered from 6 pm to 7 pm daily.

The hotel is connected via a walkway to The Shops at North Bridge, which are a 1-minute walk away. Northwestern University is roughly 7 minutes away on foot, while Wrigley Field is about a 13-minute drive away. Chicago Midway International Airport (MDW) is 20 minutes away by car. (All distances and travel time estimates: Google Maps)

Verified with a front desk agent: Free Wi-Fi, parking $40/day, $75/pet/stay, wheelchair accessible. (Call Date: September 27, 2013)
The Good
The majority of the reviews sourced for this analysis were positive, with much praise going to the hotel's location, rooms and staff.

The hotel's location was praised by numerous guests, who described it as central, and close to public transit, attractions, restaurants, shopping, House of Blues and Michigan Avenue. One reviewer noted, "The hotel is centrally located to just about every store you could imagine, as well as sight-seeing tours, the Navy Pier and many attractions".

Many lodgers enjoyed their accommodations at the hotel. They described their rooms as clean, spacious, luxurious, quiet and nicely laid out, with comfortable beds and linens and large bathrooms. A few guests had complaints about their rooms, however (see below).

Several reviewers were pleased with the level of customer service they received during their stay, and characterized the staff as attentive, friendly, professional and efficient. One patron remarked, "I found the staff to be exceptionally friendly, nothing was a problem to them".

The Bad
While the majority of reviews consulted for this analysis were positive, there were a few complaints about the added costs and the rooms.

A few guests were disappointed with the extra costs they incurred during their stay. They found the parking fee, the room rates and the restaurant prices to be overpriced, and felt a free breakfast should have been included in the rates.

Although the majority of reviewers were pleased with their clean and comfortable rooms, a few guests had complaints. They reported dated decor, no in-room coffeemakers and noise transfer from the hallways and guests in adjacent rooms. guest reviews ranked the hotel #12 of 166 Chicago hotels with an average rating of 4.5 out of 5 from 1,779 reviews. guest reviews rated the hotel 4.7 out of 5 with a 97% recommendation rate from 875 reviews. guest reviews rated the hotel 9 out of 10 from 83 reviews

The author called the hotel on September 27, 2013 to verify some information.

Guest Reviews

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232.00 USD - 0.00 USD Conrad Chicago
Out of 178 hotels
Guest Rating Explained
Rating: 7.3 / 10

No. of guest ratings: 5
No. of guest comments: 5
Guest Recommended: Yes
Popularity Ranking Explained

Rating: #9 out of 178 hotels in Chicago ranked by guests.
Guest Recommendations
"It's was a wonderful experience in knowing that when you needed something no matter when it was needed you could always get it. Special thanks to your cleaning staff, they went the extra mile."
Terry from White Plains, NY US rated Conrad Chicago 9 out of 10 on April 04, 2005
"Should have been informed about the additional city and state room taxes (another $100) before checkout time."
Tom from Fort Collins, CO US rated Conrad Chicago 9 out of 10 on July 22, 2004
"Great hotel. Worth to pay extra for a delux room (gives you view and a huge bathroom). The gym was great too The only drawback is the entrance to the hotel is via the shopping center or at Rush street."
Michael from London, GB rated Conrad Chicago 10 out of 10 on March 01, 2004
"Le Meridien was an excellent hotel to stay at in downtown Chicago. If you are looking for a hotel that is beautiful and ON the Miracle Mile, this place is perfect. We loved the room-great beds-and there was a massive glassed-in shower in the bathroom. The room was immaculate and very nicely decorated. We had a few drinks in the bar, and it was lovely. We got a great deal through freehotelsearch, so we felt like we were getting to stay at a hotel that normally is out of our budget. The hotel is located right above Nordstroms on the Miracle Mile, so there is shopping galore around you. Very convienent and tres jolie. I'd stay here again in a heartbeat."
Amy from Mcfarland, WI US rated Conrad Chicago 10 out of 10 on February 29, 2004
Cheryle from Broadview Hts, OH US rated Conrad Chicago 8 out of 10 on November 30, 2003


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Conrad Chicago

  • Business Center
  • Room Service
  • High-speed Internet
  • Fitness Room/Gym
  • Parking
  • Valet Parking
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Babysitting / Child Services
  • Air Conditioned
  • Golf Course
  • Currency Exchange
  • Multilingual Staff
  • Safe-Deposit Box
  • Cable / Satellite TV
  • In Room Movies
  • Bath / Hot Tub
  • Wake-up Service
  • Meeting Rooms
  • Hair Dryer
  • TV
  • Laundry service
  • Shops
  • Photocopier
  • Internet Connection (wireless)
  • En suite
  • Private Bathroom
  • Private Toilet
  • Kids Club
  • Luggage Storage
  • Souvenirs/Gift Shop
  • Express Check-In/Check-Out
  • Shoe Shine
  • Self Laundry

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Published 09.01.2015
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