OverviewLocated about a 5-minute drive from Chicago's city centre overlooking the Chicago River and a 5-minute walk from State/Lake Metro Station, Club Quarters Chicago - Wacker at Michigan is geared towards business or vacation travellers who prefer a centrally located hotel with extended kitchen amenities and easy access to public transit.
Each of this smoke-free hotel's air-conditioned guest rooms and suites offers free Wi-Fi, cable TV, an iPod dock, a desk, an iron and ironing board and a hair dryer. Rooms with a kitchenette and a seating area with a sofabed are also available, as are additional complimentary in-room amenities (available upon request) such as free bottled water, iPads, a sleep kit and more.
Hotel amenities include a fitness centre, meeting space, a business centre, free guest laundry and access to their Private Club Living Room (with free coffee, tea, newspapers, magazines and games). Valet-only parking is an additional $41 per day and pets are not permitted. The hotel is wheelchair accessible.
On-site dining is offered at Bella Bacinos, which serves breakfast, lunch and dinner daily.
The Michigan Avenue Bridge is about a 2-minute walk away, while The Shops at North Bridge can be found 3 minutes away by car. Wrigley Field is roughly a 13-minute drive from the hotel and Chicago O'Hare International Airport (ORD) is a 27-minute drive away. (All distances and travel time estimates: Google Maps)
Verified with a front desk agent: Free Wi-Fi, valet-only parking $41, pets not permitted, wheelchair accessible. (Call Date: November 15, 2013)
The GoodThe majority of the reviews sourced for this analysis were positive, with much praise going to the hotel's location, staff and rooms.
The hotel's location was praised by many lodgers. They described it as central, and close to shopping, restaurants, the Magnificent Mile, Millennium Park, public transit, Grant Park, the Chicago Institute of the Arts and Navy Pier.
Numerous reviewers were pleased with the hotel's staff, and characterized them as friendly, professional and helpful with dining suggestions and directions. One patron remarked, "The staff couldent do enough for us, they were so helpful, nothing was too much trouble. Pedro and Tania were wonderful advising us on places of interest giving directions and even confirming our taxi to the airport".
Several guests enjoyed their accommodations at the hotel. They described their rooms as clean, well equipped and nicely decorated, with great river views and comfortable beds. A few travellers were disappointed with their lodgings, however, (see below).
The Bad
While the majority of reviews consulted for this analysis were positive, there were a few common complaints about the rooms.
Although several guests enjoyed their clean and well-equipped rooms, a few lodgers criticized their accommodations. The main issue for these guests was that they found the room sizes to be quite small. Other complaints included no in-room safes, no hair conditioner, dated decor and worn carpets and furniture.
Expedia.ca guest reviews rated the hotel 4.2 out of 5 with a 92% recommendation rate from 2,439 reviews.
Booking.com guest reviews rated the hotel 8.5 out of 10 from 398 reviews.
TripAdvisor.com guest reviews ranked the hotel #51 of 166 Chicago hotels with an average rating of 4 out of 5 from 167 reviews.
The author called the hotel on November 15, 2013 to verify some information.
