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Renaissance Savery Hotel

This is a 3 star hotel in Des Moines
401 Locust Street, Des Moines, IA, U.S.A.
Photo 1 - Renaissance Savery Hotel
Central locale, great staff, clean, updated but small rooms
Pros 
  • Free Wi-Fi
  • The hotel was praised for its proximity to restaurants and shopping
  • Many lodgers enjoyed the level of customer service they received
  • The hotel's rooms were described as clean and well equipped by several guests
Cons 
  • A few guests reported small rooms and bathrooms and noise transfer from the hallways
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Editor's Analysis

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Updated on Oct 17, 2013
Overview
Located about a 3-minute drive from the nearest Interstate 235 on-ramp and a 7-minute drive from Des Moines' city centre, the Renaissance Des Moines Savery Hotel is suitable for business or leisure travellers who prefer a centrally located hotel with meeting/banquet space, an indoor pool and easy highway access.

Each of this smoke-free hotel's air-conditioned guest rooms and suites comes equipped with free Wi-Fi, cable TV, a coffeemaker, a hair dryer, a desk and an iron and ironing board. Rooms with a mini-fridge, a microwave, a jetted tub and a separate bedroom are also available, as are wheelchair-accessible rooms. Pets are not permitted.

The hotel also offers an indoor pool, a hot tub, a fitness room, 12,000 square feet of meeting/banquet space, a business centre and vending machines. On-site dining is available at BOS (serving breakfast, lunch and dinner daily) and Coda Lounge, which serves dinner daily. Parking is an additional $16 per day.

The Polk County Convention Center (attached to the hotel by a skywalk) and Kaleidoscope at the Hub Mall are both about a 3-minute walk away. Greater Des Moines Botanical Garden is roughly a 4-minute drive from the hotel and Des Moines International Airport (DSM) is a 13-minute drive away. (All distances and travel time estimates: Google Maps)

Verified with a front desk agent: Free Wi-Fi, parking $16/day, pets not permitted, wheelchair accessible. (Call Date: October 15, 2013)
The Good
The majority of the reviews sourced for this analysis were positive, with much praise going to the hotel's location, staff and rooms.

Many lodgers praised the hotel's location, describing it as central and close to the Farmer's Market, restaurants, the Riverwalk, bars, the Civic Center and the East Village. One patron remarked, "Location was perfect. Restaurants, bars, Riverwalk, Wells Fargo Arena all very close. We walked everywhere we wanted to go".

The hotel's staff were complimented by numerous guests, who characterized them as friendly, helpful, attentive and efficient. One traveller noted, "The staff is beyond compare, from front desk, housekeeping, & Club Lounge attendants to wonderful general manager".

Several reviewers were pleased with the hotel's accommodations. They described their rooms as quiet, spacious, clean, updated and well equipped, with comfortable beds and pillows and great city views. A few guests had complaints about their lodgings, however (see below).

The Bad
While the majority of reviews consulted for this analysis were positive, there were a few complaints about the rooms.

Although several guests praised their well-equipped, clean rooms, a few reviewers had complaints about their accommodations. They reported small-sized rooms, bathrooms and beds, as well as noise transfer from the street and others guests in the hallways.
TripAdvisor.com guest reviews ranked the hotel #8 of 44 Des Moines hotels with an average rating of 4 out of 5 from 215 reviews.

Expedia.ca guest reviews rated the hotel 4.3 out of 5 with a 93% recommendation rate from 156 reviews.

Booking.com guest reviews rated the hotel 9.2 out of 10 from 7 reviews.

The author called the hotel on October 15, 2013 to verify some information.

Guest Reviews

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166.61 USD - 0.00 USD Renaissance Savery Hotel
Rating:
7.3
Good
Ranking:
#5
Out of 64 hotels
Guest Rating Explained
Rating: 7.3 / 10

No. of guest ratings: 3
No. of guest comments: 3
Guest Recommended: Yes
Popularity Ranking Explained

Rating: #5 out of 64 hotels in Des Moines ranked by guests.
Guest Recommendations
"I rate this hotel very highly and will be returning (and booking through FreeHotel.Com) in November. However, it is important to know that a small amount of medication was "removed" from the room while we were out. Hotel staff would have known of the presence of medication because my wife requested a small refrigerator for medication (purpose stated to check-in staff)."
Verified Guest from Iowa City, IA US rated Renaissance Savery Hotel 9 out of 10 on August 29, 2004
"The service from the front desk, concierge, and breakfast room staff was outstanding."
Madelaine from Hinsdale, IL US rated Renaissance Savery Hotel 10 out of 10 on August 22, 2004
Verified Guest from Papillion, NE US rated Renaissance Savery Hotel 10 out of 10 on May 09, 2004

Amenities

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Renaissance Savery Hotel

  • Room Service
  • High-speed Internet
  • Fitness Room/Gym
  • Restaurant
  • Parking
  • Swimming pool
  • Airport shuttle
  • Disabled Access
  • Valet Parking
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Conference Room(s)
  • Multilingual Staff
  • Safe-Deposit Box
  • Sauna
  • ATM / Cash Machine
  • Refrigerator
  • Wake-up Service
  • Meeting Rooms
  • Laundry service
  • Shops
  • Disabled Accessible Rooms
  • Salon
  • Jacuzzi
  • Spa & Wellness Centre
  • Steam Bath
  • Pool Indoor
  • Coffee Shop/Cafeteria
  • Luggage Storage
  • Souvenirs/Gift Shop
  • Express Check-In/Check-Out

User Contributed Info

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Category Accommodation and Food Services
Friday Closing Time 24:00
Friday Opening Time 00:00
Listing Type Place
Monday Closing Time 24:00
Monday Opening Time 00:00
Place Activities Sleeping / Lodging (hotel, chalet, B&B, cabin...)
Postal Code 50309
Saturday Closing Time 24:00
Saturday Opening Time 00:00
Sunday Closing Time 24:00
Sunday Opening Time 00:00
Telephone (515) 244-2151
Thursday Closing Time 24:00
Thursday Opening Time 00:00
Tuesday Closing Time 24:00
Tuesday Opening Time 00:00
Wednesday Closing Time 24:00
Wednesday Opening Time 00:00

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Published 11.24.2014
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