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Quality Inn & Suites Des Moines

This is a 2 star hotel in Des Moines
4995 N.W. Merle Hay Rd., Des Moines, IA, U.S.A.
Photo 1 - Quality Inn & Suites Des Moines
Good rates & service, free breakfast, but mixed room reviews
  • Free Wi-Fi, free breakfast, free parking
  • The hotel's rates were deemed reasonable by many lodgers
  • Numerous guests were pleased with the level of customer service they received during their stay
  • The hotel was described as easy to get to and close to highway access by several reviewers
  • Several patrons enjoyed their clean and comfortable rooms
  • Some guests reported worn decor, fixtures and bathrooms
  • Noise transfer was mentioned by a few reviewers
  • The hotel's lack of elevator was inconvenient for a few lodgers
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Editor's Analysis

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Updated on Sep 10, 2013
Located about a 2-minute drive from the nearest Interstate 80 on-ramp and a 15-minute drive from Des Moines' city centre, the Quality Inn & Suites Des Moines is geared towards road travellers who require an economical hotel with a free breakfast, an indoor pool and easy highway access.

This hotel offers 116 air-conditioned guest rooms and suites, each offering free Wi-Fi, cable TV, a coffeemaker, a desk, a hair dryer and an iron and ironing board. Rooms with a mini-fridge, a microwave, a separate bedroom and a living room with a sofabed are also available. The hotel is wheelchair accessible.

The hotel also offers a heated indoor pool, a fitness room, a business centre, guest laundry facilities, free parking and a free continental breakfast. Pets are not permitted. 

Merle Hay Mall is a 5-minute drive from the hotel, while Water Works Park is roughly a 20-minute drive away. Iowa Gold Star Military Museum can be found 10 minutes away by car and Des Moines International Airport (DSM) is about a 30-minute drive away. (All distances and travel time estimates: Google Maps)

Verified with a front desk agent: Free Wi-Fi, free parking, pets not permitted, wheelchair accessible. (Call Date: September 2, 2013)
The Good
The majority of the reviews sourced for this analysis were positive, with compliments offered to the hotel's value, staff, location and rooms.

Many reviewers were pleased with the hotel's value. They described the rates as reasonable, affordable, great and budget friendly, and also cited the free breakfast and free Wi-Fi as adding to the hotel's overall worth.

The hotel's staff were praised by numerous patrons, who found them to be helpful, accommodating and friendly.

Several lodgers enjoyed the hotel's location. They described it as easy to get to, and close to highway access, restaurants, shopping and Adventureland Amusement Park.

The hotel's rooms were also complimented by several guests, who described them as clean and spacious, with good Wi-Fi and comfortable beds. It should be noted, however, that some reviewers were disappointed with their lodgings (see below).

The Bad
While the majority of reviews consulted for this analysis were positive, there were some common complaints about the rooms, noise transfer and the lack of elevator.

Although several patrons were pleased with their clean and comfortable rooms, some guests had complaints. They reported worn decor, fixtures and bathrooms. 

A few lodgers also mentioned noise disturbances during their stay. They reported noisy in-room air-conditioning units, as well as noise from guests in overhead rooms and people slamming doors in the hallways.

The hotel's lack of elevator was also a source of inconvenience for a few reviewers. guest reviews ranked the hotel #19 of 44 Des Moines hotels with an average rating of 3 out of 5 from 44 reviews. guest reviews rated the hotel 3.5 out of 5 from 25 reviews. guest reviews rated the hotel 2.7 out of 5 with a 50% recommendation rate from 14 reviews.

The author called the hotel on September 2, 2013 to verify some information.

Guest Reviews

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70.16 USD - 0.00 USD Quality Inn & Suites Des Moines
Out of 64 hotels
Guest Rating Explained
Rating: 7.3 / 10

No. of guest ratings: 5
No. of guest comments: 5
Guest Recommended: Yes
Popularity Ranking Explained

Rating: #4 out of 64 hotels in Des Moines ranked by guests.
Guest Recommendations
Excellent motel
"Very helpful desk clerk. very clean, good breakfast!"
Verna r from Raymond, NE US rated Quality Inn & Suites Des Moines 9 out of 10 on September 05, 2010
Teresa from Parnell, MO US rated Quality Inn & Suites Des Moines 7 out of 10 on July 11, 2006
"I did not feel attended to by the staff."
Roni from Fort Dodge, IA US rated Quality Inn & Suites Des Moines 7 out of 10 on May 24, 2006
"The outside pool was no longer in use and a eye sore to the property. That area could be put to better use by filling in the pool and making an attractive court yard. Also the area behind the inside pool appears to be intended as an area where guests can grill outside and eat, the area needs attention to the grass and the frequency it is cut to fully utilize this area. The area where the contintal breakfast is served did not have enough tables due to its small size to accomodate everyone. The check in went as fast as any I have ever seen a very welcome event when I checked in after midnight. Thanks!"
William from Omaha, NE US rated Quality Inn & Suites Des Moines 7 out of 10 on June 26, 2005
"Had not finished cleaning our room when we arrived at the room. Had to call the front desk. Hair dryer in bathroom didn't work."
Lawrence from Clear Lake, IA US rated Quality Inn & Suites Des Moines 7 out of 10 on April 18, 2004


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Quality Inn & Suites Des Moines

  • Fitness Room/Gym
  • Safe-Deposit Box
  • Refrigerator
  • Casino

User Contributed Info

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Category Accommodation and Food Services
Fax (515) 278-9760
Friday Closing Time 24:00
Friday Opening Time 00:00
Listing Type Place
Monday Closing Time 24:00
Monday Opening Time 00:00
Place Activities Sleeping / Lodging (hotel, chalet, B&B, cabin...)
Postal Code 50323
Saturday Closing Time 24:00
Saturday Opening Time 00:00
Sunday Closing Time 24:00
Sunday Opening Time 00:00
Telephone (515) 278-2381
Thursday Closing Time 24:00
Thursday Opening Time 00:00
Tuesday Closing Time 24:00
Tuesday Opening Time 00:00
Wednesday Closing Time 24:00
Wednesday Opening Time 00:00

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