OverviewLocated about a 2-minute drive from the nearest Interstate 80 on-ramp and a 15-minute drive from Des Moines' city centre, the Quality Inn & Suites Des Moines is geared towards road travellers who require an economical hotel with a free breakfast, an indoor pool and easy highway access.
This hotel offers 116 air-conditioned guest rooms and suites, each offering free Wi-Fi, cable TV, a coffeemaker, a desk, a hair dryer and an iron and ironing board. Rooms with a mini-fridge, a microwave, a separate bedroom and a living room with a sofabed are also available. The hotel is wheelchair accessible.
The hotel also offers a heated indoor pool, a fitness room, a business centre, guest laundry facilities, free parking and a free continental breakfast. Pets are not permitted.
Merle Hay Mall is a 5-minute drive from the hotel, while Water Works Park is roughly a 20-minute drive away. Iowa Gold Star Military Museum can be found 10 minutes away by car and Des Moines International Airport (DSM) is about a 30-minute drive away. (All distances and travel time estimates: Google Maps)
Verified with a front desk agent: Free Wi-Fi, free parking, pets not permitted, wheelchair accessible. (Call Date: September 2, 2013)
The GoodThe majority of the reviews sourced for this analysis were positive, with compliments offered to the hotel's value, staff, location and rooms.
Many reviewers were pleased with the hotel's value. They described the rates as reasonable, affordable, great and budget friendly, and also cited the free breakfast and free Wi-Fi as adding to the hotel's overall worth.
The hotel's staff were praised by numerous patrons, who found them to be helpful, accommodating and friendly.
Several lodgers enjoyed the hotel's location. They described it as easy to get to, and close to highway access, restaurants, shopping and Adventureland Amusement Park.
The hotel's rooms were also complimented by several guests, who described them as clean and spacious, with good Wi-Fi and comfortable beds. It should be noted, however, that some reviewers were disappointed with their lodgings (see below).
The Bad
While the majority of reviews consulted for this analysis were positive, there were some common complaints about the rooms, noise transfer and the lack of elevator.
Although several patrons were pleased with their clean and comfortable rooms, some guests had complaints. They reported worn decor, fixtures and bathrooms.
A few lodgers also mentioned noise disturbances during their stay. They reported noisy in-room air-conditioning units, as well as noise from guests in overhead rooms and people slamming doors in the hallways.
The hotel's lack of elevator was also a source of inconvenience for a few reviewers.
TripAdvisor.com guest reviews ranked the hotel #19 of 44 Des Moines hotels with an average rating of 3 out of 5 from 44 reviews.
Hotels.com guest reviews rated the hotel 3.5 out of 5 from 25 reviews.
Expedia.ca guest reviews rated the hotel 2.7 out of 5 with a 50% recommendation rate from 14 reviews.
The author called the hotel on September 2, 2013 to verify some information.
