OverviewWithin a 4-minute drive of the Honolulu International Airport (HNL), this
property is well located for guests looking to access the airport. This hotel also offers a free 24-hour airport shuttle service, and there is free phone service available to call for this service upon arrival in the airport's baggage claim area.
This hotel is 100% smoke free and all rooms include free Wi-Fi, a TV, a coffeemaker, a microwave, a mini-fridge, an iron and ironing board, black-out curtains and air conditioning. Rooms are furnished with one king bed or two double beds.
Parking is available on site for $25 USD per day and pets are permitted for an additional fee of $25 per night. Please note that the pet fee will increase to $30 per night as of December 22, 2013, according to the hotel's website. Pets get a welcome package, and there is a grassy outdoor enclosure where pets are welcome.
The on-site Willoughby's Restaurant serves breakfast and dinner.
Other on-site amenities include an outdoor pool, a fitness centre, a 24-hour front desk, meeting space, an ATM, coin-operated laundry machines, free newspapers, an ice machine, elevators, laundry/dry cleaning service, a convenience store, a picnic and playground area and luggage storage.
Downtown Honolulu is about a 10- to 20-minute drive away (depending on traffic) and features the Bishop Museum and the Honolulu Museum of Art. The USS Missouri and the USS Arizona Memorial are both about a 12-minute drive away. The Honolulu Zoo, Waikiki Aquarium and Wet 'n' Wild Hawaii are all about 20 minutes away by car. (All driving time estimates: Google Maps)
The GoodGuests gave mixed reviews for this hotel, among the reviews used for this analysis. However, there were a few common compliments.
Several guests described their rooms as clean and generally comfortable. A couple of guests specifically mentioned that their beds were comfortable.
Several guests found the location convenient for accessing the airport and these reviewers also mentioned that they appreciated the free 24-hour shuttle service.
The staff were complimented by several guests for their friendly and accommodating service, particularly the housekeeping staff.
The Bad
As mentioned above, the reviews found for this hotel were somewhat evenly mixed. Among the reviews sourced for this editorial, a few guests said that they were disturbed in their rooms by noise from traffic and neighbouring rooms.
A couple of guests found their rooms small, while a couple of other reviewers thought that the interiors appeared dated and in need of upgrades.
A couple of reviewers complained about finding broken washing machines in the guest laundry facility, while a couple of guests complained about a long and slow check-in experience.
A couple of guests thought that the restaurant hours were limited and inconvenient, while a couple of other reviewers thought that this hotel did not offer good value for the money they spent.
Expedia.ca gave this hotel an average score of 3.7 out of 5, with 88% of 689 guests recommending the property.
TripAdvisor.ca ranked this hotel #68 out of 83 hotels in Honolulu, with an average score of 3.5 out of 5, from 455 reviews.
