OverviewLocated about an 8-minute drive from Honolulu's city centre along Highway 92, the DoubleTree by Hilton Alana Waikiki is suitable for business or vacation travellers who require a hotel with meeting/banquet space, on-site dining and easy highway access.
Each of the hotel's air-conditioned guest rooms and suites comes equipped with cable TV, an in-room safe, a balcony, a coffeemaker, a desk, in iron and ironing board and a hair dryer. Rooms with a wet bar and a separate bedroom are also available, and the hotel is wheelchair accessible. In-room Wi-Fi is available for $10.42 per day.
Hotel amenities include an outdoor pool, a fitness centre, meeting/banquet space, a business centre and laundry services. Valet-only parking is available for an additional $30 per day and pets are not permitted.
On-site dining is offered at Trees Restaurant and Bar, which serves breakfast, lunch and dinner daily.
Waikiki Beach is about a 15-minute walk away, while Eaton Square Shopping Center can be found 6 minutes away on foot. The Hawaii Convention Center is a 4-minute drive away and Honolulu International Airport (HNL) is roughly a 15-minute drive away. (All distances and travel time estimates: Google Maps)
The GoodThe majority of the reviews sourced for this analysis were positive, with praise going to the hotel's staff, location and rooms.
Many guests praised the hotel's staff, characterizing them as efficient, friendly and helpful with recommendations. One patron remarked, "But what stood out the most was the service. Everybody we dealt with was over-the-top pleasant and helpful. They made an extremely stressful situation almost stress-free".
The hotel's location was enjoyed by numerous reviewers. They found it close to shopping, restaurants, the beach, downtown Honolulu, public transit, the Hawaii Convention Center and a convenience store.
Several lodgers were pleased with their accommodations at the hotel. They described their rooms as clean, quiet, spacious, nicely decorated and well equipped, with comfortable beds. It should be noted, however, that some guests had complaints about their rooms (see below).
The Bad
While the majority of reviews consulted for this analysis were positive, there were a few common complaints about the extra costs and the rooms.
Some guests were disappointed with the extra costs they incurred during their stay. They found the added fees for Wi-Fi and parking to be expensive, and also felt that the restaurant was overpriced and the room rates should have included a free breakfast.
Although several reviewers enjoyed their clean and spacious rooms, some guests were disappointed with aspects of their accommodations. They reported no in-room mini-fridge or microwave, obstructed ocean views, poor Wi-Fi, noisy in-room air conditioning and traffic noise when the windows were open.
TripAdvisor.com guest reviews ranked the hotel #50 of 83 Honolulu hotels with an average rating of 3.5 out of 5 from 456 reviews.
Expedia.ca guest reviews rated the hotel 4.1 out of 5 with an 87% recommendation rate from 215 reviews.
Booking.com guest reviews rated the hotel 7.7 out of 10 from 12 reviews.
