OverviewThis downtown Honolulu hotel is located adjacent to the Hawaii Convention Center, and is suitable for business and vacation travellers who require a full-service, centrally located hotel with extended kitchen amenities and on-site dining.
This non-smoking hotel has 1,100 air-conditioned guest rooms and suites, each offering free Wi-Fi, cable TV, a coffeemaker, a mini-fridge, a microwave, a desk, an iron and ironing board and a hair dryer. Rooms with a separate bedroom, a living room with a sofabed and a full kitchen are also available, as are wheelchair accessible rooms. Most rooms feature a balcony.
Hotel amenities include an outdoor pool with sundeck, a hot tub, a sauna, a spa, fitness facilities, meeting/banquet space, a business centre, a nightclub, a gift shop and guest laundry. Parking is an additional $20 per day and pets are not permitted.
On-site dining is offered at Plantation Cafe (serving breakfast daily), Royal Garden and Yuzu (both serving lunch and dinner daily), and The Signature Prime Steak and Seafood, which is open daily for dinner. Rumours, the nightclub, is open Friday and Saturday nights.
Guests may want to note that this hotel is undergoing renovations until late July, 2013, which primarily affect the exterior of the hotel and the swimming pool area.
Waikiki is about a 12-minute walk south of the hotel, while Ala Moana Center provides shopping next door. Ala Moana Beach Park can be found roughly 8 minutes away on foot and Honolulu International Airport (HNL) is a 17-minute drive northwestward. (All distances and travel time estimates: Google Maps)
The GoodThe majority of the reviews sourced for this analysis were positive, with praise going to the hotel's location, rooms and staff.
Many guests were pleased with the hotel's location. They described it as close to shopping, restaurants, public transportation, Ala Moana Shopping Center, Waikiki, beaches and Walmart.
The hotel's accommodations were praised by numerous reviewers. They described their rooms as clean, modern, well equipped and quiet, with spectacular ocean views and good water pressure. A few guests had complaints about their rooms, however (see below).
Several lodgers complimented the hotel's staff, characterizing them as courteous, friendly and helpful with recommendations and directions. It should be noted, however, that some reviewers reported long line-ups at check-in.
The Bad
While the majority of reviews consulted for this analysis were positive, there were a few complaints about noise transfer and the rooms.
A few guests complained about noise disturbances during their stay. They reported hearing guests in adjacent rooms, music from the hotel's nightclub late at night, noisy in-room mini-fridges and some street noise.
While the majority of reviewers praised their clean and well-equipped rooms, a few lodgers had complaints about their accommodations. They reported small rooms, and also reported that their "mountain view" rooms had a view of the parking lot.
TripAdvisor.com guest reviews ranked the hotel #59 of 82 Honolulu hotels with an average of 3.5 out of 5 from 1,044 reviews.
Hotels.com guest reviews rated the hotel 3.8 out of 5 from 746 reviews.
Expedia.com guest reviews rated the hotel 4 out of 5 with an 88% recommendation rate from 720 reviews.
