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Crowne Plaza Atlanta Airport

This is a 4 star hotel in Atlanta
1325 Virginia Ave, Atlanta, GA, U.S.A.
Photo 1 - Crowne Plaza Atlanta Airport
Free airport/MARTA shuttle, great staff & food, clean but small rooms, parking extra
  • Free Wi-Fi, free airport/MARTA station shuttle
  • Several guests enjoyed their clean and quiet rooms
  • Numerous reviewers praised the customer service
  • The on-site Benton's Restaurant was complimented for its quality and service
  • The hotel's additional parking fee was disappointing to several guests
  • A few lodgers reported small-sized rooms and dated decor
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Editor's Analysis

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Updated on Oct 28, 2013
Located about a 4-minute drive from Hartsfield Jackson Atlanta International Airport (ATL) and seconds from the nearest Interstate 85 on-ramp by car, the Crowne Plaza Atlanta Airport Hotel is geared towards business or vacation travellers who prefer a hotel with a free airport and MARTA Station shuttle, on-site dining, meeting/banquet space and easy highway access.

Each of this non-smoking hotel's air-conditioned guest rooms and suites comes equipped with free Wi-Fi, cable TV, a coffeemaker, a CD player, a desk, a hair dryer and an iron and ironing board. Wheelchair-accessible rooms are available upon request and pets are permitted for $50 per pet, per stay.

The hotel also offers an outdoor pool, a fitness centre, 18,000 square feet of meeting/banquet facilities, a business centre, a gift shop, laundry services and on-site dining at Benton's Restaurant (serving breakfast, lunch and dinner daily) and Richard on the Rocks, which serves dinner daily. 

Parking is an additional $12 per day, and a free airport and East Point MARTA shuttle are also provided (please contact the hotel for details).

Downtown Atlanta is about a 13-minute drive from the hotel, while Virginia Station Shopping Center can be found 11 minutes away on foot. Georgia International Convention Center is approximately 4 minutes away by car and Six Flags Over Georgia is a 22-minute drive away. (All distances and travel time estimates: Google Maps)

Verified with a front desk agent: Free Wi-Fi, parking $12/day, pets $50/pet/stay, wheelchair accessible. (Call Date: October 28, 2013)
The Good
The majority of the reviews sourced for this analysis were positive, with praise going to the hotel's staff, Benton's Restaurant and rooms. 

The hotel's staff were the source of many compliments by lodgers, who found them to be accommodating, professional and friendly. 

Numerous reviewers praised the hotel's Benton Restaurant, describing the food as delicious and great, and the service personnel as attentive. One patron noted, "The atmosphere was delightful, but the service and quality of food was even better! Chef Delroy is a master culinary artist at the live pasta station. He smiled the entire time, and made me feel right at home. I am still thinking about how delicious it was! My server, Almaz treated me like a queen. She is the best!".

Several guests were pleased with their lodgings at the hotel. They described their rooms as clean, modern, quiet, well equipped, nicely decorated and updated. A few reviewers had complaints about their accommodations, however (see below).

The Bad
While the majority of reviews consulted for this analysis were positive, there were a few common complaints about the parking fee and the rooms.

Several guests were disappointed with the added cost of parking ($12 daily), and felt this should have been included in daily rate.

Although the majority of lodgers enjoyed their clean and quiet rooms, a few reviewers criticized their lodgings. They reported small rooms and bathrooms, no in-room mini-fridges, dated decor and cigarette odours. guest reviews ranked the hotel #89 of 193 Atlanta hotels with an average rating of 4 out of 5 from 297 reviews. guest reviews rated the hotel 7.9 out of 10 from 136 reviews. guest reviews rated the hotel 3.6 out of 5 with a 77% recommendation rate from 112 reviews.

The author called the hotel on October 28, 2013 to verify some information.

Guest Reviews

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102.75 USD - 0.00 USD Crowne Plaza Atlanta Airport
Out of 236 hotels
Guest Rating Explained
Rating: 7.0 / 10

No. of guest ratings: 6
No. of guest comments: 6
Guest Recommended: Yes
Popularity Ranking Explained

Rating: #16 out of 236 hotels in Atlanta ranked by guests.
Guest Recommendations
Verified Guest from Pretoria Gauteng, ZA rated Crowne Plaza Atlanta Airport 8 out of 10 on June 17, 2006
"I frequently use this hotel because of its excellent shuttle service to the airport. It's the best all around. However, booking through you cost me $65.00 more than my state rate. That is outrageous, and certainly not a discount that my support staff thought when booking the room."
Verified Guest from Athens, GA US rated Crowne Plaza Atlanta Airport 9 out of 10 on October 10, 2005
"We liked the hotel so well we stayed an extra night. The folks at the desk recalculated our bill to reflect a better rate without us asking. Everything went really well except the hotel guide stated you could order ice cream via room service. My wife had her heart set on some late one evening and was told that it was not available."
Ryan from Birmingham, AL US rated Crowne Plaza Atlanta Airport 8 out of 10 on May 29, 2004
"Enjoyed our stay and will be returning on 14th Feb 2004 and will then have a better overall view but my party thought the hotel and facilities were excellent and we will definitely return if our entry point to the States is thru Atlant Yours Dave Payne"
Robert from Wirral, GB rated Crowne Plaza Atlanta Airport 8 out of 10 on February 07, 2004
Darryl from Fort Huachuca, AZ US rated Crowne Plaza Atlanta Airport 8 out of 10 on November 14, 2003
"The only thing that was less than good were the pillows were not comfortable."
Verified Guest from Netcong, NJ US rated Crowne Plaza Atlanta Airport 8 out of 10 on November 11, 2003


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Crowne Plaza Atlanta Airport

  • Business Center
  • Room Service
  • High-speed Internet
  • Fitness Room/Gym
  • Restaurant
  • Parking
  • Airport shuttle
  • Concierge
  • Valet Parking
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Air Conditioned
  • Golf Course
  • Conference Room(s)
  • Multilingual Staff
  • Safe-Deposit Box
  • Cable / Satellite TV
  • In Room Movies
  • Connecting Rooms
  • Bath / Hot Tub
  • Wake-up Service
  • Meeting Rooms
  • Hair Dryer
  • TV
  • CD Player
  • Laundry service
  • Shops
  • Photocopier
  • Internet Connection (wireless)
  • Shower
  • En suite
  • Private Bathroom
  • Private Toilet
  • Executive Floor
  • Luggage Storage
  • Shops in Hotel
  • Souvenirs/Gift Shop
  • Vending Machines
  • Express Check-In/Check-Out
  • Self Laundry

User Contributed Info

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Category Accommodation and Food Services
Fax 404-766-6121
Friday Closing Time 24:00
Friday Opening Time 00:00
General Property Info 24 hr Service
Listing Type Place
Monday Closing Time 24:00
Monday Opening Time 00:00
Place Activities Sleeping / Lodging (hotel, chalet, B&B, cabin...)
Place Status Open at this location
Postal Code 30344
Public Access Open to the General Public
Saturday Closing Time 24:00
Saturday Opening Time 00:00
Sunday Closing Time 24:00
Sunday Opening Time 00:00
Telephone (404) 768-6660
Thursday Closing Time 24:00
Thursday Opening Time 00:00
Toll-free (877) 270-1412
Tuesday Closing Time 24:00
Tuesday Opening Time 00:00
Wednesday Closing Time 24:00
Wednesday Opening Time 00:00

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Published 09.01.2015
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