OverviewThis hotel is situated among other hotels within a 4-minute drive of Highway 4. Offering a children's pool area, babysitting services, a kitchenette in all rooms and an arcade, this property is well suited for families.
This property is 100% smoke free and all 640 rooms include free Wi-Fi, a mini-fridge, a microwave, a coffeemaker, an iron and ironing board, a hair dryer, a TV with Disney channels and pay-per-view movies, a desk, a safe and individual climate control. Rooms are furnished with one king bed or two double beds.
Free parking is available on site and pets are permitted in select rooms for an additional fee of $15 per night.
The on-site Boardwalk Buffet Restaurant serves a buffet breakfast and a buffet dinner, while the Comfort Zone Bar and Grille serves alcoholic beverages and dinner as well as take-out. The Lite Bite Mini-Market and Deli sells sundries and light, fresh snacks and is open from 6 am to 1 am.
Other on-site amenities include two on-site pools, a children's splash zone, a playground, 24-hour security, a video arcade and games room, dry cleaning and laundry services, a business centre, concierge and ticket services, babysitting arrangements and a gift shop.
Free scheduled shuttle service to Walt Disney World Resort, Universal Orlando and SeaWorld is available on site.
SeaWorld Orlando Resort is a 6-minute drive away. The Walt Disney World Resort is about 13 minutes away by car, while the Wet 'n' Wild theme park is about 15 minutes away by car. Universal Orlando Resort is about a 20-minute drive away.
The Orange County Convention Center is 11 minutes away by car, while the Festival Bay Mall at International Drive, an outlet mall, is a 15-minute drive away. The Orlando International Airport (MCO) is 20 minutes away by car. (All driving time estimates: Google Maps)
Verified by a front desk agent on May 14, 2013: Pet policy. While the website indicates that an airport shuttle is available at an additional fee, the front desk agent confirmed that there is no shuttle service to MCO.
The GoodMany guests described satisfactory stays at this hotel, among the reviews used for this analysis, and a few aspects of the property regularly received compliments. Several guests thought that the room rates were reasonable and that the hotel offered good value for the money they spent.
Many guests described their rooms as clean and a couple of reviewers appreciated that their rooms were equipped with a mini-fridge and a microwave. Several reviewers agreed that their rooms and beds were comfortable. However, some guests were not happy with their rooms (see below).
Many reviewers found the location central for accessing theme parks, outlet shopping and restaurants. Several guests appreciated the convenience of the free shuttle service and these guests also mentioned that the shuttle was consistently on time.
The staff were complimented by several reviewers for their friendly and knowledgeable service. There were, however, a couple of reviewers who had complaints about staff (see below).
Several guests enjoyed the on-site pools and a couple of reviewers found the pool areas to be clean.
A few reviewers enjoyed meals at the on-site restaurants.
The Bad
There were several common concerns found for this hotel, among the reviews sourced for this editorial.
Several guests complained about hearing traffic noise in their rooms from the neighbouring highway, while one reviewer mentioned that the traffic noise detracted from the relaxing atmosphere at one pool area.
Some reviewers were not happy with the condition of their rooms. A couple of guests noticed stained carpeting, while a couple of other reviewers described the furniture and fixtures as dated. A couple of guests noted that water pressure was poor in their showers, while a couple of other reviewers found the free Wi-Fi service unreliable.
While the staff were complimented for their service by several guests, one reviewer thought that the staff could have been more friendly and another guest found the staff slow and inefficient.
Expedia.ca gave this hotel an average score of 3.8 out of 5, with 84% of 3,117 guests recommending the property.
TripAdvisor.com ranked this hotel #179 out of 328 hotels in Orlando, with an average score of 3.5 out of 5, from 1,487 reviews.
The author called the hotel on May 14, 2013 to verify some information.
