OverviewThe non-smoking James Royal Palm is a 20-minute drive from Miami International Airport (MIA).
Hotel accommodations include from guestrooms, studios, lofts, apartments and poolside apartments. In-room amenities include room service, flat screen TVs, and free Wi-Fi.
Deluxe king guestrooms feature lowered door viewer and latches, lowered shelving and bathrooms equipped with roll-in showers and grab bars. Poolside apartments feature ocean views, a wet bar, soaking tubs, iPod dock alarm clock, coffee machines, and complimentary Kindles and iPods.
On-site amenities include free Wi-Fi throughout the hotel, laundry service, two swimming pools, a spa, a 24-hour fitness center, Lil' James, a play space for young children, and a 24-hour business center. Guests can access the beach from this property.
In-room dining is provided 24-hours a day by the on-site restaurant, Florida Cookery. Other on-site amusements are a coffee bar, South Shore, Catch Miami, SL Miami, and the James Club Lobby Lounge. This property is also a 5-minute walk from the beach and a 10-minute walk from Espanola Way and Lincoln Rd.
This property is ADA compliant and pet friendly. Please contact the hotel directly to learn more about the pet policy. (All distance and travel time estimates: Google Maps)
The GoodThe front desk was cited by many guests as being excellent, friendly, and knowledgeable. These guests felt the few issues they had were quickly addressed by the hotel staff.
Most guests were happy with the decor and furnishings throughout the hotel.
Most guests enjoyed the fact that this hotel offers access to the beach and provides guests (for a daily fee) two beach chairs, towels, and an umbrella to use. This property also has a pool on site and is close to many of the attractions of South Beach.
Many guests were pleased with the complimentary bath products provided in their guestrooms.
The Bad
Overall, guests complained about the soundproofing through the hotel (able to hear their neighbors, people in the hall and in some rare cases, people on other floors), but a few guests who had rooms near SL Miami, recommended that guests for whom sleep is imperative, ask to not be placed in this area.
Most guests had few complaints with the front desk staff, though a few guests reported difficulties with check-in. However, there were issues reported with service in the other parts of the hotel. A few guests said the service in the on-site restaurant and the pool were lacking. Some guests also felt the prices at the on-site restaurant were a bit steep.
Some guests claimed there was an issue with their bills. They say they were overcharged for some items or charged extra fees without prior notice.
A few guests said that there were issues with the bathrooms. They felt that the sliding door provided didn't offer enough privacy. Some guests found the hotel rooms to be a bit small. Once their luggage was set out, they felt they had little to no space. Also, the balconies were said to be small, not large enough to accommodate anyone sitting on them.
TripAdvisor.com guest reviews gave this hotel 4.5 out of 5 based 392 reviews and ranged #21 out of 196 hotels in the area.
Expedia.com guest reviews gave this hotel 4.3 out of 5 based 101 reviews.
