OverviewLocated about a 2-minute drive from the nearest Interstate 295 on-ramp in Southeast Jacksonville, the Holiday Inn Express Jacksonville is popular with travellers visiting or passing through the area who require a hotel with easy highway access, extended kitchen amenities and a complimentary breakfast.
This non-smoking hotel has 118 air-conditioned guest rooms and suites, each offering free Wi-Fi, cable TV, a coffeemaker, a desk, an iron and ironing board and a hair dryer. Rooms with a kitchenette and a seating area with a sofabed are also available. The hotel is wheelchair accessible and offers six accessible rooms.
Hotel amenities include a seasonal outdoor pool, fitness facilities, a business centre, guest laundry, free parking and a free continental breakfast. Pets are not permitted.
LeGrand's Steak and Seafood can be found across the street, while Everest University Jacksonville is about a 13-minute dive northward. Mandarin Central Shopping Centre is a 5-minute walk away, and Jacksonville International Airport (JAX) is roughly a 35-minute drive north of the hotel. (All distances and travel time estimates: Google Maps)
Verified with a front desk agent: Free Wi-Fi, free parking, pets not permitted, wheelchair accessible. (Call Date: May 28, 2013)
The GoodThe majority of the reviews sourced for this analysis were positive, with much praise going to the hotel's rooms, location and staff.
Many reviewers praised the hotel's accommodations. They described their rooms as clean, spacious and quiet, with comfortable beds and linens and fast Wi-Fi signals. A couple reviewers had complaints about their rooms, however (see below).
The hotel's location was complimented by numerous guests. They found it to be close to highway access, shopping, the airport, St. John's County, Mandarin and San Augustine.
Several lodgers were pleased with the customer service offered by the hotel. They characterized the staff as pleasant, professional and helpful.
The hotel's breakfast was also praised by several reviewers, who described it as very good, with a nice breakfast area. One guest mentioned that the breakfast staff were friendly and kept the area well stocked.
The Bad
While the majority of reviews consulted for this analysis were positive, there were a few complaints about noise transfer and the rooms.
A few guests mentioned noise transfer during their stays. They reported hearing guests in adjacent rooms, as well as traffic noise in rooms facing the highway. These guests recommended booking rooms at the back of the hotel.
While the majority of reviewers were pleased with their clean and comfortable rooms, a couple of guests had complaints about the plumbing, reporting clogged drains and leaky faucets.
TripAdvisor.com guest reviews ranked the hotel #56 out of 132 Jacksonville hotels with 3.5 out of 5 rating from 31 reviews.
Expedia.com guest reviews rated the hotel 4.3 out of 5 with an 85% recommendation rate from 27 reviews.
Hotels.com guest reviews rated the hotel 4.3 out of 5 from 18 reviews.
The author called the hotel on May 28, 2013 to verify some information.
