OverviewLocated just off Highway 101 and about an 8-minute drive from San Jose's city centre in the business district, the Best Western Lanai Garden Inn and Suites is popular with road travellers who require a stopover hotel with a free breakfast, an outdoor pool and easy highway access.
This hotel has 52 air-conditioned guest rooms and suites, each offering free Wi-Fi, cable TV, a coffee/tea maker, a mini-fridge, a microwave, a desk, an iron and ironing board and a hair dryer. Rooms with a jetted tub and/or a seating area with a sofabed are also available. Rooms with wheelchair accessibility are also available upon request.
Hotel amenities include an outdoor pool, a business centre, vending machines, a free continental breakfast and free parking. Pets are not permitted.
Cookies are baked and offered for free to guests nightly. Complimentary juice, tea and coffee are available 24 hours a day to guests. Newspapers are also available for free.
The San Jose McEnery Convention Center is approximately an 8-minute drive or 41-minute public transit trip westward, while Eastridge Shopping Center is a 4-minute drive northeast of the hotel. Denny's can be found 1 minute away on foot and Mineta San Jose International Airport (SJC) is an 11-minute drive northwest. (All distances and travel time estimates: Google Maps)
Verified with a front desk agent: Free Wi-Fi, free parking, pets not permitted, wheelchair accessible. (Call Date: August 1, 2013)
The GoodThe majority of the reviews sourced for this analysis were positive, with praise going to the hotel's rooms, location, staff and breakfast.
Many lodgers enjoyed their accommodations at the hotel. The described their rooms as clean, spacious, quiet and well equipped, with comfortable beds and good Wi-Fi. A few guests did have complaints about their rooms, however (see below).
The hotel's location was praised by numerous guests, who found it to be close to highway access, attractions, the airport, shopping, a supermarket and San Jose Giants Stadium.
The hotel's staff were the source of several compliments by reviewers, who characterized them as friendly, helpful and polite. One guest remarked, "The people at the desk were very kind and accommodating. The cleaning staff also were very efficient and thorough".
Several lodgers enjoyed the hotel's breakfast, describing it as satisfying, convenient and fully stocked, with a good selection. One patron noted, "The continental breakfast included juices, apples, bananas, coffee, decaf, breads and sweet rolls, waffle batter and waffle iron, hard boiled eggs, yogurt, and dry cereal with skim milk and 2%. Not fancy but something healthy for any diet".
The Bad
While the majority of reviews consulted for this analysis were positive, there were a few common complaints about noise transfer and the rooms.
A few guests complained of noise disturbances during their stay. They reported early-morning noise from the housekeeping staff, traffic noise from rooms facing the street, and noise from guests in rooms overhead.
While the majority of reviewers were pleased with their spacious and comfortable rooms, a few lodgers had complaints. They reported cigarette odours in non-smoking rooms, as well as some cleaning issues.
Expedia.ca guest reviews rated the hotel 3.6 out of 5 with a 71% recommendation rate from 108 reviews.
TripAdvisor.com guest reviews ranked the hotel #29 of 72 San Jose hotels with an average rating of 3.5 out of 5 from 39 reviews.
Booking.com guest reviews rated the hotel 7.4 out of 10 from 15 reviews.
The author called the hotel on August 1, 2013 to verify some information.
