OverviewLocated about a 4-minute walk from Union Square and a 4-minute drive from the nearest Interstate 80 on-ramp, the Hilton San Francisco Union Square is geared towards travellers who prefer a centrally located hotel with an outdoor pool, on-site dining and easy highway access.
This hotel has 1,908 guest rooms and suites, each offering cable TV, a coffeemaker, a desk, an iron and ironing board and a hair dryer. Rooms with a separate bedroom, a seating area with a sofabed, a wet bar, a parlour, a minibar and an iPod docking station are also available, and the hotel is wheelchair accessible. Wi-Fi is an additional $12.95 per device, per day.
Smoking rooms are available on a smoking-isolated floor.
Hotel amenities include an outdoor rooftop pool and hot tub, a fitness centre, meeting/banquet space, a business centre, guest laundry, a gift shop and Urban Tavern Restaurant, which serves breakfast, lunch and dinner daily. Self-parking is an additional $47 per day, and pets are permitted for $50 per room, per day.
The BART Powell Street Station can be found about 5 minutes away on foot, while Moscone Center is a 6-minute drive southeast of the hotel. San Francisco State University Downtown Campus is about a 6-minute walk southeast and San Francisco International Airport (SFO) is a 25-minute drive southward. (All distances and travel time estimates: Google Maps)
Verified with a front desk agent: Wi-Fi $12.95/day, self-parking $47/day, pets permitted for $50/room/day, wheelchair accessible. (Call Date: August 8, 2013)
The GoodThe majority of the reviews sourced for this analysis were positive, with praise going to the hotel's staff, location and rooms.
Many guests praised the hotel's staff, characterizing them as efficient, accommodating, friendly and helpful with recommendations and directions.
The hotel's location was enjoyed by numerous guests, who described it as safe and "central to all San Francisco attractions, as well as being close to shopping, the Giants Stadium, the wharf, public transit, Union Square, the highway and restaurants."
The hotel's rooms were also praised by several lodgers. They were described as clean, spacious, quiet, well equipped and modern, with great city and bay views and comfortable beds.
The Bad
While the majority of reviews consulted for this analysis were positive, there were a few common complaints about the value and noise transfer.
Some guests were disappointed with the extra costs they incurred while staying at the hotel. They found the Wi-Fi fee, the parking fee, and the cost for breakfast and room service to be expensive.
Noise disruptions were mentioned by a few reviewers. They reported noisy cleaning staff in the hallways in the early morning, as well as noise from guests in adjacent rooms and rooms overhead.
Expedia.ca guest reviews rated the hotel 4.1 out of 5 with an 87% recommendation rate from 3,513 reviews.
TripAdvisor.com guest reviews ranked the hotel #97 of 235 San Francisco hotels with an average rating of 3.5 out of 5 from 3,020 reviews.
Booking.com guest reviews rated the hotel 7.9 out of 10 from 388 reviews.
The author called the hotel on August 8, 2013 to verify some information.
