OverviewThis hotel is situated in Russian Hill area and is about a 10-minute walk from the waterfront and marina district. There are several restaurants and shops within a 5-minute walk of this property.
This property is 100% smoke free and all rooms include free Wi-Fi, free local calls, a desk, a safe, a 37" flat screen TV with pay-per-view movies, an iron and ironing board, bathrobes and individual climate control. Mini-fridges are available on request. Select rooms feature a view of the courtyard, city or Golden Gate Bridge. Rooms are furnished with two double beds, two queen beds or one king bed.
Suites provide more spacious accommodations with a separate sitting area. Select suites also include a private balcony. Suites are furnished with two queen beds or one king bed and a sofabed.
Parking is available on site for an additional fee of $25 per day. Pets are permitted in select rooms for an extra charge of $50 per night. ADA-accessible rooms are available.
A free breakfast is served daily from 7 am to 10 am. The on-site Caffe Como serves breakfast and dinner and offers poolside dining. Room service is also available.
On-site recreational facilities include an outdoor pool, a sun deck, a fitness centre and a sauna. Other on-site amenities include meeting space, a business centre, free newspapers, guest laundry facilities and dry cleaning services.
Ghirardelli Square, which offers boutique shopping and restaurants at Fisherman's Wharf, is 10 minutes away on foot. Pier 39, Aquarium of the Bay and the ferries to Alcatraz Island are all an 8-minute drive away, while the Disney Museum is 9 minutes away by car.
Golden Gate Park is 18 minutes away by car, while the Golden Gate Bridge is a 10-minute drive away. The San Francisco International Airport (SFO) is about 25 minutes away by car. (All driving time estimates: Google Maps)
Verified by a front desk agent on June 13, 2013: The hours of the free breakfast and pet fees.
The GoodThe Russian Hill location seemed to be the highlight of this property, among the reviews used for this analysis. Many guests described walking to shopping, restaurants and tourist attractions at Fisherman's Wharf.
Many guests described their rooms as clean and several reviewers added that their rooms were spacious and generally comfortable. Several guests specifically mentioned that their beds were comfortable.
Several reviewers complimented the staff for their friendly and helpful service.
Several guests enjoyed the outdoor pool and some reviewers described the pool area as well maintained, with ample lounge chairs.
A couple of reviewers praised the food and attentive wait staff at the on-site restaurant.
A few guests thought that the room rates were reasonable, however, some other reviewers disagreed (see below for more details).
The Bad
Among the reviews sourced for this editorial, many guests complained about noise disturbances from both inside and outside the hotel. Reviewers were disturbed by noise from neighbouring rooms, the halls, alarm clocks in neighbouring rooms and traffic noise. One guest thought that the rooms were not very soundproof.
A few guests noted that there seemed to be permanent residents or students staying at this property long-term and this made these guests feel uncomfortable.
A couple of reviewers described the selection at the free breakfast as poor.
While a few guests thought that the room rates were reasonable, several reviewers thought that the room prices were too expensive.
TripAdvisor.com ranked this hotel #147 out of 235 hotels in San Francisco, with an average score of 3 out of 5, from 183 reviews.
Expedia.ca gave this property an average score of 3.5 out of 5, with 82% of 473 guests recommending the property.
The author called the hotel on June 13, 2013 to verify some information.
