OverviewThis property is situated within a 5-minute walk of dining, shopping, art galleries and entertainment on
Palm Canyon Drive. Offering an on-site casino, spa and outdoor mineral pools, this property is well suited for guests who are looking for resort-style accommodations, within walking distance of shopping.
Both smoking and non-smoking accommodations are available. All rooms include free Wi-Fi, a flat screen TV with pay-per-view movies, an iPod dock, black-out curtains, an iron and ironing board, a hair dryer, a desk and ergonomic chair and air conditioning.
Suites also include a microwave, a wet bar and a sitting area, while one-bedroom suites are configured with separate bedroom and living room areas. Select rooms also include a balcony. Rooms and suites are furnished with one king bed or two double beds.
Free valet parking is available on site and pets are not permitted. Allergy friendly rooms are also available.
There are multiple dining options at the casino. Dining options include a steakhouse, a buffet, a deli, casual dining and a cafe.
The casino, located across the street from the main hotel building, features table games, slot machines and a high limit room. The on-site spa offers massage, a steam room, body treatments, a salon, skin care, aesthetics and fitness services.
On-site recreational facilities include three outdoor mineral pools, a live entertainment lounge, meeting/event space, a gift shop, dry cleaning service, safe deposit boxes, porter services, an ATM, a 24-hour front desk, a concierge desk and wedding services.
Palm Springs Convention Center is a 7-minute walk away. The Palm Springs Tramway, which rises 8,500 feet above the desert floor to San Jacinto State Park, is a 12-minute drive away. Palm Springs Air Museum is a 9-minute drive away, while the Palm Springs International Airport (PSP) is an 8-minute drive away.
Knott's Soak City, a waterpark, is 11 minutes away by car. The Living Desert Zoo and Gardens is 15 minutes away by car, while the Palm Springs Art Museum is 3 minutes away by car or 11 minutes away on foot. (All walking and driving time estimates: Google Maps)
The GoodMany guests found the location of this property ideal for accessing the shopping and dining district on Palm Canyon Drive, among the reviews used for this analysis.
Many guests described their rooms as clean, while several reviewers found their rooms to be comfortable. A couple of other guests added that their rooms were spacious. A couple of reviewers found their beds to be comfortable, while a couple of other guests praised the views of the mountains from their private balconies, which are available in some rooms. However, there were also a few room complaints (see below).
Many reviewers enjoyed the on-site pools, while several guests praised the services they received at the on-site spa.
A few guests described enjoyable meals at the on-site restaurants and from room service.
A few reviewers thought that this hotel offered good value for the money they spent. A couple of guests enjoyed gambling at the casino, while a couple of other reviewers appreciated the free valet parking.
The staff at this property received mixed reviews. However, several guests described the employees that they encountered as friendly and professional.
The Bad
Among the reviews sourced for this editorial, several guests were disappointed to learn upon arrival that the hotel and casino were in separate buildings, as the casino is located across the street. A few of these guests were equally upset that the restaurants were all in the casino building.
A few guests complained about smelling cigarette smoke in the casino and in the halls of the hotel.
A few reviewers described the bathroom fixtures as dated, while a couple of guests thought that the bathrooms were too small. A few guests complained that their rooms were not equipped with a coffeemaker.
As mentioned above, the staff received mixed reviews. Several guests complained about receiving unfriendly and unhelpful service.
Expedia.ca gave this hotel an average score of 4.2 out of 5, with 87% of 658 guests recommending the property.
TripAdvisor.com ranked this hotel #49 out of 68 hotels in Palm Springs, with an average score of 3.5 out of 5, from 141 reviews.
