Toll-free Reservations 1-866-899-8039

Pointe Hilton Tapatio Cliffs Resort

This is a 4 star hotel in Phoenix
11111 North 7th Street, Phoenix, AZ, U.S.A.
Photo 1 - Pointe Hilton Tapatio Cliffs Resort
Great service and food, comfy rooms, a few concerns with parking lot and resort fee
  • Free Wi-Fi and parking
  • Many guests were pleased with the level of customer service they received
  • Numerous reviewers praised their clean and comfortable accomodations
  • The hotel's restaurants were complimented for their quality
  • The hotel's parking was found to be challenging by some guests
  • A few guests complained about worn decor and no microwaves
  • A few lodgers were disappointed with the hotel's resort fee
All photos on this page are provided to us and hosted by Webscope and maintain no responsibility over the use or restrictions of these photos.
Check Rates
Compare rates to other hotels in Phoenix
(will open in a new window)

Editor's Analysis

Back to Top
Updated on Aug 2, 2013
Located in North Mountain Park and about a 9-minute drive from Interstate 17, the Pointe Hilton Tapatio Cliffs Resort is suitable for business and leisure travellers who prefer resort-style accommodations with a water village, a golf course and on-site dining with easy highway access.

This hotel has 584 air-conditioned guest rooms and suites, each offering free Wi-Fi, cable TV, a CD player, a mini-bar, a desk, a sitting area with a sofabed, an iron and ironing board, a bathrobe for each guest and a hair dryer. 

Various rooms and suites offer additional amenities such as a separate bedroom, a living room, a dining area, a fireplace, a laptop safe, a DVD player, an iPod docking station, a coffeemaker and a bathrobe for each guest. Accessible rooms are available upon request.

Hotel amenities include a water village (with a hot tub, a waterslide, several pools, a waterfall, cabanas and a poolside cafe/bar), an 18-hole golf course, a spa and salon, tennis courts, a fitness centre, meeting/banquet facilities, a business centre, a gift shop, guest laundry and free parking. On-site dining is provided at the hotel's four restaurants.

A mandatory resort fee of $18 per night will be charged per room and pets are not permitted.

Downtown Phoenix is roughly a 25-minute drive south of the hotel, while Moon Valley Plaza Shopping Center can be found about 18 minutes away on foot. Phoenix Sky Harbor International Airport (PHX) is a 25- to 30-minute drive southward. (All distances and travel time estimates: Google Maps) 

Verified with a front desk agent: free Wi-Fi, free parking, pets not permitted, wheelchair accessible. (Call Date: July 23, 2013)
The Good
The majority of the reviews sourced for this analysis were positive, with much praise going to the hotel's staff, rooms and food.

The hotel's staff were the source of many compliments by lodgers, who characterized them as efficient, accommodating and friendly. One guest noted, "We enjoyed great service from the friendly hotel staff - across the board, from the concierge desk and the bell staff to the servers at the poolside cafe and the folks in the "Pointe in Thyme" restaurant, everyone was extremely helpful and polite".

Numerous guests praised the hotel's accommodations. They described their rooms as clean, spacious, quiet and well equipped, with excellent views and comfortable beds. It should be noted, however, that a few reviewers had complaints about their rooms (see below).

Several reviewers enjoyed the hotel's restaurants, describing them as fabulous, excellent, fantastic and exceptional. One lodger remarked, "The biggest surprise was the excellent food at Pointe in Tyme restaurant - the breakfast buffet is not to be missed - best quality food and very healthy options".

The Bad
While the majority of reviews consulted for this analysis were positive, there were a few common complaints about the parking, the rooms and the resort fee.

Several guests found the hotel's parking to be challenging. They reported limited and tight spots, which were sometimes on an incline.

While the majority of reviewers were pleased with their comfortable and spacious rooms, a few patrons had complaints. They reported dated decor and worn carpets, no room in the mini-bar for personal food or drinks, no microwaves and some cleaning issues.

A few reviewers were disappointed with the hotel's resort fee. They felt it should have been included in the room's rate. guest reviews ranked the hotel #64 of 177 Phoenix hotels with a 4 out of 5 average rating from 1,009 reviews. guest reviews rated the hotel 4.2 out of 5 with an 87% recommendation rate from 1,004 reviews. guest reviews rated the hotel 8.1 out of 10 from 44 reviews.

The author called the hotel on July 23, 2013 to verify some information.

Guest Reviews

Back to Top
94.42 USD - 0.00 USD Pointe Hilton Tapatio Cliffs Resort
Out of 173 hotels
Guest Rating Explained
Rating: 7.2 / 10

No. of guest ratings: 3
No. of guest comments: 3
Guest Recommended: Yes
Popularity Ranking Explained

Rating: #10 out of 173 hotels in Phoenix ranked by guests.
Guest Recommendations
Great Time!
"Really enjoyed our stay at Pointe Hilton Tapatio Cliffs Resort. Room was comfortable, clean and restful. Access to all amenities within a short distance. We are definitely staying there the next time we travel to Phoenix."
Suzanne from El Centro, CA US rated Pointe Hilton Tapatio Cliffs Resort 9 out of 10 on May 05, 2013
David from Surprise, AZ US rated Pointe Hilton Tapatio Cliffs Resort 10 out of 10 on August 14, 2004
"I think the hotel charges way too much for the minimal amount of things there are to do at the resort, the first day was nice and plenty to do, but the day after that, it was quite BORING, we litteraly spent our sencond day in the room, because there was just nothing to do, all the events that were planned seemed to be geared around children thintheresuld have been something for both children and adults to enjoy, I mean, you can only stay in the pools for so many hours before your skin starts to shrivle up and fall off and it seemed that thats all there was to do. I did go on the morning hike and that was nice. We also had very poor customer service at the POINTE IN TIME, where we had breakfast, it was absolutely awful, very disappointing!"
Bernice from Ph, AZ US rated Pointe Hilton Tapatio Cliffs Resort 4 out of 10 on May 30, 2004


Back to Top

Pointe Hilton Tapatio Cliffs Resort

  • Business Center
  • Room Service
  • High-speed Internet
  • Fitness Room/Gym
  • Restaurant
  • Parking
  • Swimming pool
  • Pet Friendly
  • Airport shuttle
  • Concierge
  • Tour Desk
  • Massage / Beauty Centre
  • Elevator / Lift
  • 24 Hour Reception
  • Babysitting / Child Services
  • Air Conditioned
  • Non-Smoking Rooms
  • Tennis Courts
  • Golf Course
  • Conference Room(s)
  • Currency Exchange
  • Multilingual Staff
  • Safe-Deposit Box
  • Sauna
  • ATM / Cash Machine
  • Mini Bar
  • Refrigerator
  • Cable / Satellite TV
  • In Room Movies
  • Wake-up Service
  • Meeting Rooms
  • Coffee / Tea Maker
  • Hair Dryer
  • TV
  • CD Player
  • Laundry service
  • Shops
  • Garden
  • Hiking
  • Photocopier
  • Salon
  • Jacuzzi
  • Massage
  • Spa & Wellness Centre
  • Bathrobes
  • Shower
  • En suite
  • Private Bathroom
  • Picnic Area/Tables
  • Luggage Storage
  • Shops in Hotel
  • Souvenirs/Gift Shop
  • Express Check-In/Check-Out
  • Self Laundry

User Contributed Info

Back to Top
Accessibility Options Handicapped Parking | Wheelchair Accessible | Accessible Path of Travel
Category Accommodation and Food Services
Fax (602) 866-6347
General Property Info Great for Seniors | Great for Groups | Great for Children | Great for Couples | Elevator/Lift | Air Conditioned
Listing Type Place
Number of Rooms 584
Parking Outdoor | Free | Lot
Place Activities Sleeping / Lodging (hotel, chalet, B&B, cabin...)
Place Status Open at this location
Postal Code 85020
Public Access Open to the General Public
Telephone (602) 866-7500
Toll-free (800) 947-9784
WiFi Paid

24 Hour Hotel Reservations call Toll Free 1-866-899-8039 from the USA or Canada
International Callers call Toll Free 00-800-86071350 or +1 210-507-5997 and mention Promo Code 6932
Published 09.01.2015
© Copyright 1994-2015 WebScope.
99 West Hawthorne Ave, Suite 420 Valley Stream, NY, US 11580 About Us | Privacy Policy