OverviewLocated in North Mountain Park and about a 9-minute drive from Interstate 17, the Pointe Hilton Tapatio Cliffs Resort is suitable for business and leisure travellers who prefer resort-style accommodations with a water village, a golf course and on-site dining with easy highway access.
This hotel has 584 air-conditioned guest rooms and suites, each offering free Wi-Fi, cable TV, a CD player, a mini-bar, a desk, a sitting area with a sofabed, an iron and ironing board, a bathrobe for each guest and a hair dryer.
Various rooms and suites offer additional amenities such as a separate bedroom, a living room, a dining area, a fireplace, a laptop safe, a DVD player, an iPod docking station, a coffeemaker and a bathrobe for each guest. Accessible rooms are available upon request.
Hotel amenities include a water village (with a hot tub, a waterslide, several pools, a waterfall, cabanas and a poolside cafe/bar), an 18-hole golf course, a spa and salon, tennis courts, a fitness centre, meeting/banquet facilities, a business centre, a gift shop, guest laundry and free parking. On-site dining is provided at the hotel's four restaurants.
A mandatory resort fee of $18 per night will be charged per room and pets are not permitted.
Downtown Phoenix is roughly a 25-minute drive south of the hotel, while Moon Valley Plaza Shopping Center can be found about 18 minutes away on foot. Phoenix Sky Harbor International Airport (PHX) is a 25- to 30-minute drive southward. (All distances and travel time estimates: Google Maps)
Verified with a front desk agent: free Wi-Fi, free parking, pets not permitted, wheelchair accessible. (Call Date: July 23, 2013)
The GoodThe majority of the reviews sourced for this analysis were positive, with much praise going to the hotel's staff, rooms and food.
The hotel's staff were the source of many compliments by lodgers, who characterized them as efficient, accommodating and friendly. One guest noted, "We enjoyed great service from the friendly hotel staff - across the board, from the concierge desk and the bell staff to the servers at the poolside cafe and the folks in the "Pointe in Thyme" restaurant, everyone was extremely helpful and polite".
Numerous guests praised the hotel's accommodations. They described their rooms as clean, spacious, quiet and well equipped, with excellent views and comfortable beds. It should be noted, however, that a few reviewers had complaints about their rooms (see below).
Several reviewers enjoyed the hotel's restaurants, describing them as fabulous, excellent, fantastic and exceptional. One lodger remarked, "The biggest surprise was the excellent food at Pointe in Tyme restaurant - the breakfast buffet is not to be missed - best quality food and very healthy options".
The Bad
While the majority of reviews consulted for this analysis were positive, there were a few common complaints about the parking, the rooms and the resort fee.
Several guests found the hotel's parking to be challenging. They reported limited and tight spots, which were sometimes on an incline.
While the majority of reviewers were pleased with their comfortable and spacious rooms, a few patrons had complaints. They reported dated decor and worn carpets, no room in the mini-bar for personal food or drinks, no microwaves and some cleaning issues.
A few reviewers were disappointed with the hotel's resort fee. They felt it should have been included in the room's rate.
TripAdvisor.com guest reviews ranked the hotel #64 of 177 Phoenix hotels with a 4 out of 5 average rating from 1,009 reviews.
Expedia.ca guest reviews rated the hotel 4.2 out of 5 with an 87% recommendation rate from 1,004 reviews.
Booking.com guest reviews rated the hotel 8.1 out of 10 from 44 reviews.
The author called the hotel on July 23, 2013 to verify some information.
