OverviewLocated about a 5-minute drive from the nearest Interstate 10 on-ramp in south Phoenix's
Ahwatukee suburb, the Holiday Inn Express Chandler-Phoenix is geared towards road travellers who require a hotel with easy highway access, a free breakfast and extended kitchen amenities.
Each of the hotel's air-conditioned guest rooms and suites offers free Wi-Fi, cable TV, a coffeemaker, a mini-fridge, a microwave, a desk, an iron and ironing board and a hair dryer. Rooms with a kitchenette, a minibar, a separate bedroom and a living area with a sofabed are also available, as are wheelchair-accessible rooms.
Hotel amenities include an outdoor pool, a hot tub, a fitness room, event/banquet space, a business centre, guest laundry, free parking and a free breakfast. Pets are not permitted and the hotel offers both smoking and non-smoking rooms.
Phoenix's city centre is about a 22-minute drive from the hotel, while Chandler Pavilions offers shopping 6 minutes away by car. Arizona State University and Phoenix Sky Harbor International Airport (OBK) are both roughly an 18-minute drive away. (All distances and travel time estimates: Google Maps)
Verified with a front desk agent: Free Wi-Fi, free parking, pets not permitted, wheelchair accessible. (Call Date: November 5, 2013)
The GoodThe majority of the reviews sourced for this analysis were positive, with much praise going to the hotel's rooms, breakfast, staff and location.
Numerous reviewers praised the hotel's accommodations. They described their rooms as clean, quiet, well maintained, modern, spacious and well equipped, with comfortable beds and good Wi-Fi.
Many lodgers enjoyed the hotel's free breakfast, describing it as plentiful, delicious and frequently restocked, with many hot and cold choices, great coffee and a clean dining area. One patron stated, "Breakfast is the best in the Holiday Inn chain as far as I'm concerned, too".
The hotel's staff were the source of several compliments by guests. They were characterized as professional, friendly, efficient and helpful with directions.
Several travellers were pleased with the hotel's location, finding it close to highway access, restaurants, shopping, the airport, downtown Phoenix and a casino. One guest noted, "The hotel is tucked away, yet centrally located to retail, restaurants, and other businesses".
The Bad
While the majority of reviews consulted for this analysis were positive, there were a few complaints about noise transfer.
A few lodgers complained of noise transfer during their stay. They reported traffic noise in rooms facing the highway, noisy in-room air conditioners and noise from guests in the hallways and the pool area.
Expedia.ca guest reviews rated the hotel 4.3 out of 5 with a 96% recommendation rate from 163 reviews.
TripAdvisor.com guest reviews ranked the hotel #21 of 176 Phoenix hotels with an average rating of 4.5 out of 5 from 100 reviews.
Booking.com guest reviews rated the hotel 9 out of 10 from 12 reviews.
The author called the hotel on November 5, 2013 to verify some information.
