OverviewLocated along Interstate 17 in Phoenix's north end, the Extended Stay America Phoenix - Metro Center is suitable for business or vacation travellers who require short- or long-term accommodations with extended kitchen amenities, a free grab-and-go breakfast and easy highway access.
Each of the hotel's air-conditioned guest rooms offers free Wi-Fi, cable TV, a full kitchen, a desk, an iron and ironing board and a hair dryer. Rooms with a dining area and a living area with a sofabed are also available and the hotel is wheelchair accessible. Smoking and non-smoking rooms are offered.
Full-service housekeeping is included once per week when guests stay eight days or longer. Linens and towels are available upon request and a refresh service (emptying trash, replenishing toiletries, replacing towels and making the beds) is available for $5 per time. Full-service housekeeping is available for $10 per time. Guests are responsible for washing their own dishes.
Hotel amenities include an outdoor pool, fitness facilities, meeting space, BBQ facilities, guest laundry, vending machines, a free grab-and-go breakfast and free parking. Up to two pets per room are permitted for an additional $25 per pet, per day.
Downtown Phoenix is about an 18-minute drive from the hotel, while Castle 'n' Coasters Amusement park can be found 7 minutes away by car. Arizona State University-West Campus is roughly an 8-minute drive away and Phoenix Sky Harbor International Airport (OBK) is a 21-minute drive away. (All distances and travel time estimates: Google Maps)
Verified with a front desk agent: Free Wi-Fi, free parking, up to 2 pets/room $25/pet/day, wheelchair accessible. (Call Date: November 27, 2013)
The GoodThe majority of the reviews sourced for this analysis were positive, with praise going to the hotel's staff, rooms and location.
The hotel's staff were the source of many compliments by reviewers. They were characterized as friendly, efficient and helpful with directions and recommendations.
Numerous travellers were pleased with their accommodations at the hotel. They described their rooms as clean, well equipped, well maintained, quiet and spacious, with comfortable beds and good water pressure. A few lodgers complained about their rooms, however (see below).
Several patrons enjoyed the hotel's location. They found it close to attractions, gas stations, highway access, restaurants and Phoenix International Raceway.
The Bad
While the majority of reviews consulted for this analysis were positive, there were some common complaints about the rooms and the breakfast.
Although many guests were pleased with their well-equipped and quiet rooms, some lodgers complained about their accommodations. They reported a lack of toiletries such as shampoo, some cleaning issues, loud air conditioning and cigarette odours in non-smoking rooms.
The hotel's free grab-and-go breakfast was a source of disappointment for a few travellers. They described it as limited and poor, and felt the hotel would benefit from offering a hot breakfast.
Hotels.com guest reviews rated the hotel 3.4 out of 5 rate from 123 reviews.
TripAdvisor.com guest reviews ranked the hotel #97 of 177 Phoenix hotels with an average rating of 3 out of 5 from 37 reviews.
The author called the hotel on November 27, 2013 to verify some information.
