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Extended Stay America - Phoenix - Metro - Black Canyon Highway

This is a 2 star hotel in Phoenix
11211 N. Black Canyon Hwy, Phoenix, AZ, U.S.A.
Photo 1 - Extended Stay America - Phoenix - Metro - Black Canyon Highway
Along I-17, free to-go breakfast, great staff, rooms with kitchens, outdoor pool
  • Free Wi-Fi, free parking, free to-go breakfast
  • The staff were praised for their friendly and efficient service
  • Several lodgers enjoyed the hotel's proximity to highway access
  • Numerous guests were pleased with their well-equipped and quiet rooms
  • Some guests reported cigarette odours in non-smoking rooms and some cleaning issues
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Editor's Analysis

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Updated on Dec 3, 2013
Located along Interstate 17 in Phoenix's north end, the Extended Stay America Phoenix - Metro Center is suitable for business or vacation travellers who require short- or long-term accommodations with extended kitchen amenities, a free grab-and-go breakfast and easy highway access.

Each of the hotel's air-conditioned guest rooms offers free Wi-Fi, cable TV, a full kitchen, a desk, an iron and ironing board and a hair dryer. Rooms with a dining area and a living area with a sofabed are also available and the hotel is wheelchair accessible. Smoking and non-smoking rooms are offered.

Full-service housekeeping is included once per week when guests stay eight days or longer. Linens and towels are available upon request and a refresh service (emptying trash, replenishing toiletries, replacing towels and making the beds) is available for $5 per time. Full-service housekeeping is available for $10 per time. Guests are responsible for washing their own dishes.

Hotel amenities include an outdoor pool, fitness facilities, meeting space, BBQ facilities, guest laundry, vending machines, a free grab-and-go breakfast and free parking. Up to two pets per room are permitted for an additional $25 per pet, per day. 

Downtown Phoenix is about an 18-minute drive from the hotel, while Castle 'n' Coasters Amusement park can be found 7 minutes away by car. Arizona State University-West Campus is roughly an 8-minute drive away and Phoenix Sky Harbor International Airport (OBK) is a 21-minute drive away. (All distances and travel time estimates: Google Maps)

Verified with a front desk agent: Free Wi-Fi, free parking, up to 2 pets/room $25/pet/day, wheelchair accessible. (Call Date: November 27, 2013)
The Good
The majority of the reviews sourced for this analysis were positive, with praise going to the hotel's staff, rooms and location.

The hotel's staff were the source of many compliments by reviewers. They were characterized as friendly, efficient and helpful with directions and recommendations.

Numerous travellers were pleased with their accommodations at the hotel. They described their rooms as clean, well equipped, well maintained, quiet and spacious, with comfortable beds and good water pressure. A few lodgers complained about their rooms, however (see below).

Several patrons enjoyed the hotel's location. They found it close to attractions, gas stations, highway access, restaurants and Phoenix International Raceway.

The Bad
While the majority of reviews consulted for this analysis were positive, there were some common complaints about the rooms and the breakfast.

Although many guests were pleased with their well-equipped and quiet rooms, some lodgers complained about their accommodations. They reported a lack of toiletries such as shampoo, some cleaning issues, loud air conditioning and cigarette odours in non-smoking rooms.

The hotel's free grab-and-go breakfast was a source of disappointment for a few travellers. They described it as limited and poor, and felt the hotel would benefit from offering a hot breakfast. guest reviews rated the hotel 3.4 out of 5 rate from 123 reviews. guest reviews ranked the hotel #97 of 177 Phoenix hotels with an average rating of 3 out of 5 from 37 reviews.

The author called the hotel on November 27, 2013 to verify some information.

Guest Reviews

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39.85 USD - 0.00 USD Extended Stay America - Phoenix - Metro - Black Canyon Highway
Out of 173 hotels
Guest Rating Explained
Rating: 7.7 / 10

No. of guest ratings: 6
No. of guest comments: 6
Guest Recommended: Yes
Popularity Ranking Explained

Rating: #3 out of 173 hotels in Phoenix ranked by guests.
Guest Recommendations
Verified Guest from Las Vegas, NV US rated Extended Stay America - Phoenix - Metro - Black Canyon Highway 10 out of 10 on March 23, 2013
Lucy from El Paso, Tx
"We were there for a Cardinal game so it was a family of 6 with an infant. The room was great. We even had a cook out in thier convenient grill on our last night."
Lucia from El Paso, TX US rated Extended Stay America - Phoenix - Metro - Black Canyon Highway 8 out of 10 on November 26, 2012
It was great. Friendly staff would stay again
"I would recommend this hotel. Management upgraded our room for free when she saw that we had kids. She said that she understood that they needed space to play and felt that a bigger room would provide that for us. Rooms ate clean. Staff are polite and ready to help."
Bernadette from Glendora, CA US rated Extended Stay America - Phoenix - Metro - Black Canyon Highway 9 out of 10 on December 20, 2011
Ronda rated Extended Stay America - Phoenix - Metro - Black Canyon Highway 7 out of 10 on March 10, 2011
"This was a very, very dirty place. Mattress was filthy. Carpet was filthy. Drapes had dragging hems. Counters had many, many cigarette burns. The smell was terrible. It was supposed to be non-smoking but definitely had been a smoking room. We could not stand the odor and filth so went somewhere else after the first night. We had intended to stay 6 days."
F duane from Rockwall, TX US rated Extended Stay America - Phoenix - Metro - Black Canyon Highway 2 out of 10 on November 26, 2005
Mary from Cave Creek, AZ US rated Extended Stay America - Phoenix - Metro - Black Canyon Highway 10 out of 10 on November 08, 2005


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Extended Stay America - Phoenix - Metro - Black Canyon Highway

  • Business Center
  • Room Service
  • Fitness Room/Gym
  • Parking
  • Swimming pool
  • Pet Friendly
  • 24 Hour Reception
  • Air Conditioned
  • Non-Smoking Rooms
  • Refrigerator
  • Cable / Satellite TV
  • Bath / Hot Tub
  • Wake-up Service
  • Meeting Rooms
  • Microwave
  • Hair Dryer
  • TV
  • Laundry service
  • Photocopier
  • Facsimile
  • Internet Connection (wireless)
  • Shower
  • En suite
  • Private Bathroom
  • Private Toilet
  • Picnic Area/Tables
  • Vending Machines
  • Self Laundry

User Contributed Info

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Category Accommodation and Food Services
Friday Closing Time 24:00
Friday Opening Time 00:00
Listing Type Place
Monday Closing Time 24:00
Monday Opening Time 00:00
Place Activities Sleeping / Lodging (hotel, chalet, B&B, cabin...)
Postal Code 85029
Saturday Closing Time 24:00
Saturday Opening Time 00:00
Sunday Closing Time 24:00
Sunday Opening Time 00:00
Thursday Closing Time 24:00
Thursday Opening Time 00:00
Tuesday Closing Time 24:00
Tuesday Opening Time 00:00
Wednesday Closing Time 24:00
Wednesday Opening Time 00:00

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