OverviewLocated just off Highway 280 and about a 3-minute drive from Birmingham Zoo, the Hampton Inn Birmingham Mountain Brook is geared towards road travellers who prefer a hotel with a free breakfast, an outdoor pool and easy highway access.
This hotel features air-conditioned guest rooms offering free Wi-Fi, cable TV, a coffeemaker, a desk, a lap desk, an iron and ironing board and a hair dryer. Rooms with a living area and a sofabed are also available, as are rooms with wheelchair accessibility. Pets are not permitted.
The hotel also offers an outdoor pool, a fitness room, meeting/conference space, a business centre, free bottled water in the lobby, laundry services, free parking and a free breakfast.
Birmingham's city centre is roughly a 7-minute drive northward. Birmingham Botanical Gardens are a 4-minute drive north and Birmingham-Shuttlesworth International Airport (BHM) is about a 15-minute drive north. (All distances and travel time estimates: Google Maps).
Verified with a front desk agent: Free Wi-Fi, free parking, pets not permitted, wheelchair accessible. (Call Date: August 24, 2013)
The GoodThe majority of the reviews sourced for this analysis were positive, with much praise going to the hotel's location, staff, rooms and breakfast.
Numerous guests were pleased with the hotel's location. They described it as easy to find, and close to the airport, downtown Birmingham, attractions, the highway, restaurants, shopping, Samford University, Mountain Brook Shopping Village and UAB Children's Hospital.
The hotel's staff were the source of many compliments by reviewers, who characterized them as efficient, friendly, helpful and professional. One guest remarked, "While this Hampton is very clean and comfortable, what really stands out is the level of customer service. From check-in to check-out, everyone seems happy to be there and dedicated to helping the guests".
Several lodgers enjoyed their accommodations at the hotel. They described their rooms as clean, well maintained, well laid out and quiet, with comfortable beds and picturesque views. It should be noted, however, that a few reviewers had complaints about their rooms (see below).
The hotel's breakfast was also praised by several patrons, who described it as delicious, fantastic and well stocked with lots of hot and cold choices and excellent coffee.
The Bad
While the majority of reviews consulted for this analysis were positive, there were a few common complaints about the rooms.
Although several lodgers were pleased with their clean and well-maintained rooms, a few guests had complaints about their accommodations. They reported small-sized rooms, uncomfortable pillows and no in-room mini-fridges. It was also mentioned that the in-room air-conditioning units caused a damp feel and smell in the room.
TripAdvisor.com guest reviews ranked the hotel #4 of 81 Birmingham hotels with an average rating of 4.5 out of 5 from 151 reviews.
Expedia.ca guest reviews rated the hotel 4.5 out of 5 with a 97% recommendation rate from 93 reviews.
Booking.com guest reviews rated the hotel 8.8 out of 10 from 8 reviews.
The author called the hotel on August 24, 2013 to verify some information.
