OverviewLocated roughly a 15-minute drive from Lahore's city centre and a 6-minute walk from Pakistan India Bus Service Station, the Smart Hotel Lahore is geared towards travellers who require a well-priced hotel with easy access to public transit, a free breakfast and on-site dining.
This hotel has 83 air-conditioned guest rooms and suites, each offering free Wi-Fi, cable TV, a coffee/tea maker, a mini-fridge, a desk, a hair dryer, complimentary bottled water, a daily newspaper and a private bathroom. Rooms with an in-room safe, a balcony and a microwave are also available, as are wheelchair-accessible rooms.
Hotel amenities include a business centre, meeting/conference space, laundry facilities, a 24-hour coffee shop, a restaurant, room service, a fitness centre, a garden, a free breakfast and valet parking. A free airport shuttle is also offered (please contact the hotel for details).
Zarinas Shopping Mall can be found about a 5-minute walk east, while Gaddafi Stadium is a 12-minute walk northwest. Lahore Zoo is a 15-minute drive northward and Allama Iqbal International Airport (LHE) is a 25-minute drive east. (All distances and travel time estimates: Google Maps)
The GoodThe majority of the reviews sourced for this analysis were positive, with compliments going to the hotel's location, rates and staff.
The hotel's location was praised by many reviewers, who described it as safe and central, and close to shopping, stadiums, restaurants and a car rental shop. One guest remarked, "the location is the best in Lahore since it is actually situated in Liberty Market (considered a hub of shopping) and also M.M Alam Road (a great shopping and dining destination) is nearby".
Numerous guests were pleased with the hotel's rates. They were described as reasonable, affordable, great, budget friendly and inexpensive.
The hotel's staff were the source of several compliments by patrons, who characterized them as cooperative, professional and efficient. It should be noted, however, that some reviewers had complaints about the staff (see below).
The Bad
While the majority of reviews consulted for this analysis were positive, there were some common complaints about the rooms and the staff.
Although some reviewers described their rooms as clean, well equipped and comfortable, some patrons had complaints about their lodgings. They reported inefficient air-conditioning units, small bathrooms, worn carpets and fixtures, electrical outages, cigarette odours in non-smoking rooms and old furniture.
While several guests were pleased with the level of customer service they received, some lodgers were disappointed with the staff. They characterized them as unresponsive to requests, providing slow room service and "lacking honesty and integrity".
TripAdvisor.com guests reviews ranked the hotel #6 of 23 Lahore hotels with an average rating of 3.5 out of 5 from 23 reviews.
Agoda.com guest reviews rated the hotel 6.2 out of 10 from 20 reviews.
Hotelscombined.com guest reviews rated the hotel 7 out of 10 from 12 reviews.
