OverviewLocated about a 3-minute drive from the nearest Highway 15 on-ramp and a 30-minute drive from Mexico City's centre, the Novotel Mexico Santa Fe is geared towards business or vacation travellers who require a pet-friendly hotel with meeting/banquet space, on-site dining and easy highway access.
Each of this smoke-free hotel's guest rooms offers air conditioning, free Wi-Fi, cable TV, a coffeemaker, a minibar, free bottled water, an iPod dock, an iron and ironing board, an in-room safe and a hair dryer. Rooms with a seating area and sofabed and a desk are also available, as are wheelchair-accessible rooms.
Hotel amenities include an outdoor heated pool, a sauna, a fitness centre, meeting/banquet space, laundry services, a business centre, a gift shop, a bar and on-site dining at 4 Saisons, which serves breakfast, lunch and dinner daily. Pets are permitted free of charge (please contact the hotel for details) and parking is MXN 200 per day.
Maskota Centro Comercial Santa Fe offers shopping about a 7-minute walk from the hotel, while Expo Santa Fe can be found 5 minutes away by car. Universidad Iberoamerica A.C. is a 4-minute drive away and Mexico City International Airport (MEX) is roughly a 32-minute drive away. (All distances and travel time estimates: Google Maps)
The GoodThe majority of the reviews sourced for this analysis were positive, with praise going to the hotel's staff, rates, rooms and location.
The hotel's staff were the source of numerous compliments by reviewers. They were characterized as friendly, well trained, efficient and helpful with dining recommendations.
Many guests were pleased with the hotel's rates. They described them as affordable, reasonable and inexpensive.
Several lodgers enjoyed their accommodations at the hotel. They found their rooms to be clean, quiet, spacious, well equipped and modern, with comfortable beds.
The hotel's location was convenient for several travellers, who described it as safe and close to restaurants, shopping, a supermarket, a drugstore and Starbucks. One guest noted, "location very good for business needs and the area is developing fast with new malls, shops etc opening all the time". Some reviewers were disappointed with the hotel's location, however (see below).
The Bad
While the majority of reviews consulted for this analysis were positive, there were a few common complaints about the hotel's location.
While several reviewers found the hotel to be convenient for business, some lodgers were disappointed with its location. They found the hotel far from the city centre, public transit, nightlife and attractions. One guest remarked, "Very nice area, but really just the corporate offices, some other hotels, the university campus, etc. But there isn't much to do here as a tourist, so only consider this hotel if you are [travelling] on business for the local area".
TripAdvisor.com guest reviews ranked the hotel #105 of 269 Mexico City hotels with an average rating of 3.5 out of 5 from 73 reviews.
Booking.com guest reviews rated the hotel 8.1 out of 10 from 36 reviews.
Expedia.ca guest reviews rated the hotel 4.3 out of 5 with a 93% recommendation rate from 29 reviews.
