OverviewLocated about a 5-minute walk from Insurgentes Metro Station in Mexico City's Zona Rosa District, NH Mexico City is geared towards business and vacation travellers who require a hotel with meeting/banquet space, easy access to public transit and an outdoor pool.
This hotel has 302 air-conditioned guest rooms and suites, each offering free Wi-Fi, cable TV, a coffee/tea maker, a minibar, an in-room safe, a desk, a sitting area with a sofa, a hair dryer and an iron and ironing board. Standard rooms offer one king bed or two queen beds and the hotel is wheelchair accessible.
Hotel amenities include a heated outdoor pool, fitness facilities, meeting/banquet space, a business centre, laundry services and three bars. Self-parking is available for an additional MXN 120 per day, and on-site dining is offered at Hacienda El Mortero, which serves breakfast, lunch and dinner daily. Pets are not permitted.
Casa de Bolsa (the financial centre of the city), can be found about a 7-minute walk from the hotel, while Centro Comercial Galerias Plaza de las Estrellas offers shopping a 6-minute drive northward. Universidad de la Americas A.C. is roughly a 6-minute walk away, and Mexico City International Airport (MEX) is a 20-minute drive east. (All distances and travel time estimates: Google Maps)
The GoodThe majority of the reviews sourced for this analysis were positive, with praise going to the hotel's location, staff and rooms.
The hotel's location was praised by numerous reviewers, who found it to be close to public transit, shopping, restaurants, nightlife, Paseo de la Reforma, Zona Rosa and the airport. One guest noted, "The hotel itself is in a very safe and great location within walking distance [of] many clubs, bars, and restaurants".
Many lodgers were pleased with the level of customer service they received during their stay, characterizing the staff as helpful, bilingual and accommodating. One patron remarked, "I found the staff very friendly and helpful with regard to arranging taxis, giving directions and just being overall friendly and attentive".
Several guests enjoyed the hotel's accommodations. They described their rooms as spacious, quiet, clean, well equipped and modern. It should be noted, however, that a few lodgers had complaints about their rooms (see below).
The Bad
While the majority of reviews consulted for this analysis were positive, there were a few common complaints about the rooms, noise transfer and the value.
Although the majority of guests were pleased with their clean and spacious rooms, some reviewers had complaints. They reported poor Wi-Fi connectivity, old furniture, old TVs and inefficient in-room air-conditioning units.
Noise disruptions were mentioned by a few lodgers. They reported street noise, as well as noise from guests in adjacent rooms and in the hallways.
A few reviewers were disappointed with the hotel's value. They felt the room rates and the breakfast were both overpriced and expensive.
TripAdvisor.com guest reviews ranked the hotel #76 out of 262 Mexico City hotels with a 3.5 out of 5 average rating from 191 reviews.
Booking.com guest reviews rated the hotel 7.8 out of 10 from 60 reviews.
Expedia.ca guest reviews rated the hotel 3.7 out of 5 with a 76% recommendation rate from 55 reviews.
