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The Hotel Brussels

This is a 4 star hotel in Brussels
38 Boulevard De Waterloo, Brussels, Belgium
Photo 1 - The Hotel Brussels
Clean rooms, close to attractions and public transit with on-site dining
Pros 
  • Free Wi-Fi
  • Many guests enjoyed their clean and modern rooms
  • The hotel was praised for its proximity to attractions and shopping
  • Several lodgers were pleased with the level of customer service they received
Cons 
  • Some guests complained of noise transfer during their stay
  • A few lodgers reported worn decor and fixtures in their rooms
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Editor's Analysis

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Updated on May 31, 2013
Overview
Located about an 8-minute drive from Brussels' city centre and a 5-minute walk from both the Porte de Namur or Louise Louiza Metro Stations, The Hotel Brussels is popular with travellers who require a centrally located hotel with on-site dining and meeting/banquet space close to public transit.

This hotel has 421 air-conditioned guest rooms and suites, each offering free Wi-Fi, cable TV, a coffeemaker, a mini-fridge (with complimentary water, beer, fruit juice and soft drinks), a sitting area, a desk, slippers, a laptop safe, an iPod dock and a hair dryer. Standard rooms offer one queen bed, while suites with a free champagne bar and a bidet are also available.

Hotel amenities include a spa, a sauna, a steam room, fitness facilities, meeting/banquet space, a lounge, a business centre, guest laundry facilities and vending machines. On-site dining is available at the hotel's buffet restaurant, which serves breakfast, lunch and dinner daily.

Parking is available on site for an additional EUR 35 per day, and pets are permitted for EUR 12.50 per pet, although the rate varies based on length of stay. Wheelchair-accessible rooms are available upon request.

Avenue Louise, known for its shopping, is a 3-minute walk from the hotel, while Notre-Dame du Sablon is about a 6-minute walk northward. The Royal Palace of Brussels is roughly an 8-minute walk northeast, and Brussels Airport (BRU) is 16 minutes away by car. (All distances and travel time estimates: Google Maps)
The Good
The majority of reviews sourced for this analysis were positive, with much praise going to the rooms, location and staff.

Numerous reviewers praised the hotel's accommodations. They described their rooms as clean, spacious, contemporary, well equipped and well decorated, with comfortable beds and incredible city views. It should be noted however, that a few guests had complaints about their rooms (see below).

Many guests were pleased with the hotel's location, and found it to be close to shopping, restaurants, public transit and museums.

The hotel's staff were complimented by several lodgers, who characterized them as friendly, helpful and professional. One guest stated that the check-in and check-out process was very easy.

The Bad
While the majority of reviews consulted for this analysis were positive, there were a few common complaints about noise transfer and the rooms.

Some guests complained of noise from guests in adjacent rooms, as well as street noise and very strong wind noises coming through the windows. The hotel is also undergoing renovations until September 2013. While the majority of reviewers reported not being bothered by the renovations, some guests reported being disturbed by construction noises starting early in the morning and lasting throughout the day.

Although the majority of guests were very pleased with their accommodations, a few guests reported worn decor and furnishings. Because of the ongoing renovations, some rooms have been renovated and some have not.
Booking.com guest reviews rated the hotel 8.4 out of 10 from 467 reviews.

TripAdvisor.com guest reviews ranked the hotel #39 out of 188 Brussels hotels with a 3.5 out of 5 average rating from 269 reviews.

Expedia.ca guest reviews rated the hotel 3.3 out of 5 with an 87% recommendation rate from 38 reviews.

The author called the hotel on May 29, 2013 to verify some information.

Guest Reviews

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86.36 EUR - 0.00 EUR The Hotel Brussels
Rating:
7.3
Good
Ranking:
#1
Out of 170 hotels
Guest Rating Explained
Rating: 7.3 / 10

No. of guest ratings: 2
No. of guest comments: 2
Guest Recommended: Yes
Popularity Ranking Explained

Rating: #1 out of 170 hotels in Brussels ranked by guests.
Guest Recommendations
Verified Guest from Paris, FR rated The Hotel Brussels 10 out of 10 on May 01, 2011
"Location is excellant. Friendly staff."
Verified Guest from Kinshasa, CG rated The Hotel Brussels 8 out of 10 on February 26, 2011

Amenities

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The Hotel Brussels

  • Room Service
  • High-speed Internet
  • Fitness Room/Gym
  • Restaurant
  • Parking
  • Concierge
  • Valet Parking
  • Massage / Beauty Centre
  • Bar / Lounge
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Air Conditioned
  • Conference Room(s)
  • Currency Exchange
  • Multilingual Staff
  • Safe-Deposit Box
  • Sauna
  • Mini Bar
  • Cable / Satellite TV
  • In Room Movies
  • Connecting Rooms
  • Wake-up Service
  • Meeting Rooms
  • TV
  • Laundry service
  • Photocopier
  • Massage
  • Spa & Wellness Centre
  • Steam Bath
  • Internet Connection (wireless)
  • Shower
  • Coffee Shop/Cafeteria
  • Executive Floor
  • Luggage Storage
  • Vending Machines
  • Express Check-In/Check-Out
  • Shoe Shine
  • Self Laundry


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Published 11.25.2014
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