OverviewThis property is situated within a 10-minute walk of the waterfront, in downtown Manila. This hotel is well located for guests who are looking to explore the downtown area on foot or via public transit, and wish to be near the water.
All 214 rooms include a mini-bar, a mini-fridge, a TV with pay-per-view movies and air conditioning. Rooms are furnished with one single bed, two single beds, one queen bed or one king bed. Suites are also available and feature separate living and bedroom areas with a TV in each. Suites are furnished with one queen bed.
Free Wi-Fi is available throughout the hotel and free parking is available on site. Pets are not permitted.
Select room packages include a free breakfast. The on-site Tower Cafe serves breakfast, lunch and dinner and is open 24 hours. Room service is also available 24 hours. This hotel also has an on-site lounge and 24-hour casino.
Other on-site amenities include safe deposit boxes, free newspapers, a business centre, meeting/banquet space, currency exchange and valet service.
Ermita Church and shopping at Robinsons Place, are both a 4-minute walk away, while The Embassy of the United States is 6 minutes away on foot. The Manila Ocean Park, an aquarium, is a 14-minute walk away, while Rizal Park, featuring a lagoon, Chinese Garden, the Manila Planetarium, and an open amphitheatre, is 15 minutes away on foot.
Star City, an amusement park, is 7 minutes away by car, while Malacañang Palace, official residence of the President of the Philippines, is an 8-minute drive away. The Manila Ninoy Aquino International Airport (MNL) is about 25 minutes away by car. (All walking and driving time estimates: Google Maps)
The GoodSome guests described overall satisfactory stays at this hotel, among the reviews used for this analysis. Many reviewers found the location convenient for exploring the downtown area on foot, and several guests found shopping and restaurants within walking distance.
Many guests described their rooms as clean, however, a few other reviewers had concerns about the condition of their rooms (see below for more details).
Several guests thought that the room rates were reasonable and a couple of reviewers appreciated the free Wi-Fi service.
Several reviewers complimented the staff for their friendly service, however, some other guests complained about the service they received (see below for more details).
The Bad
There were several common concerns found for this property, among the reviews sourced for this editorial. Several guests complained about noise disturbances. A couple of guests found the in-room air-conditioning units to be loud, while a couple of other reviewers found noise from the on-site lounge to be disruptive.
A couple of guests thought that their rooms were small, while a few reviewers said that their rooms did not meet their cleanliness expectations. Guests described a clogged shower, dusty surfaces and food left behind by previous guests.
As mentioned above, there were some concerns about the customer service. Several guests described the staff that they encountered as unfriendly and unhelpful.
TripAdvisor.ca ranked this hotel #61 out of 99 hotels in Manila, with an average score of 3 out of 5, from 87 reviews.
Agoda.com gave this property an average score of 6.9 out of 10, based on 207 guest reviews.
The author used the official hotel website and Agoda.com as sources for writing the overview.
