OverviewLocated about a 9-minute walk from Bintang Walk, and an 11-minute drive from Kuala Lumpur's city centre, the Radius International Hotel is geared towards business and vacation travellers who require a hotel with meeting/banquet space, an outdoor pool and on-site dining.
This hotel has 458 air-conditioned guest rooms and suites, each offering cable TV, a coffee/tea maker, a mini-bar, a desk and a hair dryer. Mini-fridges and irons and ironing boards are available upon request. Free Wi-Fi is available in some rooms, while charges apply in others. Non-smoking floors are available.
Hotel amenities include an outdoor pool and sundeck, fitness facilities, BBQ facilities, a business centre, meeting/banquet space, an elevator, guest laundry facilities and free parking. Pets are not permitted and wheelchair-accessible rooms are not available.
On-site dining is available at Aroma Cafe, which serves lunch and dinner, and at Kopitiam, which is open 24 hours a day. Room service is available 24 hours.
Central Market is about a 7-minute drive westward, while the Petronas Twin Towers are a 7-minute drive north. Raja Chulan Metro Station can be found 8 minutes northeast on foot, and Sultan Abdul Aziz Shah Airport (SZB) is roughly a 35-minute drive west of the hotel. (All distances and travel time estimates: Google Maps)
The GoodThe majority of the reviews sourced for this analysis were positive, with compliments going to the hotel's location, value and rooms.
Numerous reviewers enjoyed the hotel's location, finding it to be close to restaurants, shopping, public transit, nightlife, Bukit Bintang Golden Triangle, Bintang Walk and Chinatown. One guest stated, "The Radius is right in the middle of the action with lots of street food, malls and action all around".
Many guests were pleased with the hotel's value. They described the rates as reasonable, decent and affordable and felt the hotel provided good value for the money.
The hotel's accommodations were praised by several lodgers. They described their rooms as clean, spacious, comfortable and quiet with good water pressure. It should be noted, however, that some reviewers were disappointed with their rooms (see below).
The Bad
While the majority of reviews consulted for this analysis were positive, there were some common complaints about noise transfer, the rooms and the staff.
Several reviewers complained of noise disruptions during their stay. They reported a lot of street noise in front-facing rooms, as well as noise from guests in adjacent rooms and some plumbing noise.
Although the majority of guests were pleased with their spacious accommodations, some reviewers were disappointed with aspects of their rooms. They reported poor Wi-Fi signals, old TVs and some cleaning issues.
While several lodgers found the hotel's staff to be friendly and helpful, a few reviewers were not satisfied with the level of customer service they received. They characterized the staff as unresponsive or slow to respond to requests, described an inefficient check-in service and complained of a lack of English skills on the part of some of the workers.
TripAdvisor.com guest reviews ranked the hotel #145 of 236 Kuala Lumpur hotels with an average rating of 3 out of 5 from 602 reviews.
Booking.com guest reviews rated the hotel 6.5 out of 10 from 481 reviews.
Expedia.com guest reviews rated the hotel 2.9 out of 5 with a 67% recommendation rate from 111 reviews.
