OverviewLocated roughly a 9-minute drive from Chennai's city centre and a 3-minute walk from T Nagar Bus Terminus, The Aruna Hotel is geared towards business or vacation travellers who prefer a centrally located hotel with on-site dining, an outdoor pool and easy access to public transit.
This hotel has 92 air-conditioned guest rooms, each offering one king or two single beds, free Wi-Fi, cable TV, a minibar, a coffee/tea maker and an in-room safe.
Hotel amenities include an outdoor pool, a kiddie pool, a pool bar, a spa and wellness centre, fitness facilities, meeting/conference space, a business centre, an elevator, free parking and a free breakfast. On-site dining is offered at Columbia (open 24 hours), and pets are not permitted.
SDAT Tennis Stadium is about a 9-minute drive northward, while Celestial Centre offers shopping 2 minutes away on foot. Guindy National Park is roughly a 17-minute drive south of the hotel and Chennai International Airport (MAA) is a 20-minute drive southeast. (All distances and travel time estimates: Google Maps).
The GoodThe majority of the reviews sourced for this analysis were positive, with praise going to the hotel's location, rooms and staff.
Numerous reviewers praised the hotel's location. They found it to be close to the city centre, the U.S. Embassy, shopping, restaurants, public transit and Loyola College.
Many guests enjoyed their accommodations at the hotel. They described their rooms as spacious, clean, well equipped, quiet and modern, with comfortable beds, nice city views and fast Wi-Fi.
Several patrons were pleased with the level of customer service they received while at the hotel. They characterized the staff as friendly, accommodating, efficient and responsive. It should be noted, however, that a few reviewers had complaints about the hotel's service (see below).
The Bad
While the majority of reviews consulted for this analysis were positive, there were some common complaints about the breakfast, the staff and noise transfer.
Several reviewers were disappointed with the hotel's breakfast. They described it as limited, bland, average, disappointing and of poor quality.
Although several guests were pleased with the friendly and responsive service they received, a few lodgers complained about the staff. They described them as inefficient, rude, unfriendly and unhelpful.
A few patrons complained of noise transfer during their stay. They reported noisy in-room air-conditioning units and traffic noise in rooms facing the street.
TripAdvisor.com guest reviews ranked the hotel #69 of 324 Channai (Madras) hotels with an average rating of 3 out of 5 from 52 reviews.
Booking.com guest reviews rated the hotel 7.6 out of 10 from 14 reviews.
