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Galaxy Hotel Surabaya

This is a 1 star hotel in Surabaya
Jl. Biliton 10, Surabaya, Indonesia
Photo 1 - Galaxy Hotel Surabaya
Small hotel offering free Wi-Fi, free parking, a coffee shop and massage service
  • Free Wi-Fi, free parking, free breakfast
  • Many guests described their rooms as clean
  • Several reviewers thought that the hotel offered good value for the money spent
  • Several guests found the location convenient for accessing the train station, shopping and attractions
  • A few reviewers found their rooms to be generally comfortable
  • No on-site recreational facilities
  • A couple of guests did not enjoy the food served at the free breakfast
  • A couple of reviewers found the Wi-Fi service unreliable in their rooms
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Editor's Analysis

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Updated on May 22, 2013
This hotel is situated in a somewhat residential area of Surabaya. Offering only 30 rooms and no on-site recreational facilities, this property is well suited for guests who prefer more intimate or B&B-style accommodations.

Both smoking and non-smoking accommodations are available. All 30 rooms include a shower, free Wi-Fi, air conditioning and a flat screen TV. Rooms are furnished with one or two double beds or one double bed and one twin bed.

Valet parking is available on site. This hotel has an on-site coffee shop and room service is available. This hotel also offers a free breakfast.

Other on-site amenities include dry cleaning service, massage services and a garden.

The Surabaya Plaza Mall and Embassy English Centre are both about a 17-minute walk away. Politeknik NSC Surabaya Campus, a college, is a 5-minute drive away, while the Karapan Monument is 8 minutes away by car. Museum Sempoerna is a 10-minute drive away.

Juanda International Airport (SUB) is about 27 minutes away by car, while the Suramadu National Bridge is a 33-minute drive away. (All walking and driving time estimates: Google Maps)
The Good
There were limited recent reviews available for this property, among travel review sites, at the time this editorial was written. However, among those reviews, many guests described their rooms as clean and a few reviewers agreed that their rooms were generally comfortable.

Several guests thought that this hotel offered good value for the money they spent, while several reviewers found the location convenient for accessing the train station, attractions and shopping.

A few reviewers thought that the staff were friendly and efficient, however a couple of other guests thought that the service could have been better.

The Bad
As mentioned above, there were limited guest reviews available for this editorial, among travel review sites. Among those limited reviews, there were a few common concerns found.

A couple of guests complained about the food served at the free breakfast, while a couple of other reviewers found the Wi-Fi service unreliable in their rooms. However, guests did find the Wi-Fi signal stronger in common areas.

A couple of reviewers thought that the staff were somewhat unprofessional and in need of additional customer service training. ranked this hotel #41 out of 61 Surabaya B&B and Inns, with an average score of 3 out of 5, from 1 review. gave this property an average score of 6.6 out of 10, based on 33 reviews.

The author used,, and as sources for this editorial.


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Galaxy Hotel Surabaya

  • Room Service
  • High-speed Internet
  • Parking
  • Valet Parking
  • Massage / Beauty Centre
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Air Conditioned
  • Non-Smoking Rooms
  • Mini Bar
  • Cable / Satellite TV
  • TV
  • Laundry service
  • Garden
  • Massage
  • Internet Connection (wireless)
  • Shower
  • Coffee Shop/Cafeteria
  • Designated Smoking Area
  • Family Room

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Published 07.07.2014
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