OverviewLocated about a 6-minute drive from (bus)
Terminal Purabaya Bungurasih and the nearest Waru-Juanda Toll Road on-ramp, the Hotel Istana Permata Juanda is geared towards travellers who require a hotel with on-site dining and easy access to the highway and public transit.
Each of the hotel's air-conditioned guest rooms comes equipped with cable TV, a desk, a private bathroom and a telephone. The hotel is not wheelchair accessible and pets are not permitted.
The hotel also offers an outdoor pool, 24-hour reception, meeting facilities, room service, a shared kitchen, dining and living area, a tennis court, a playground, laundry services, free parking and free Wi-Fi in public areas.
The hotel's on-site restaurant serves a variety of Indonesian and Asian dishes.
Juanda Business Center is about a 6-minute walk from the hotel, while Stoberi - Royal Plaza is roughly a 14-minute drive away. Juanda International Airport (SUB) can be found 13 minutes away by car. (All distances and travel time estimates: Google Maps)
The GoodWhile there were very few online reviews for the hotel at the time this editorial was written, of those consulted, guests showed positive responses towards the hotel's staff, food and rates.
Guests were impressed with the hotel's customer service, and characterized the staff as friendly, helpful and professional.
The hotel's food was a source of compliments for reviewers, who described it as very nice and delicious.
One lodger found the hotel's rates to be cheap.
The Bad
As mentioned above, there were very few reviews online for the hotel at the time of writing. Of those sourced, guests showed negative responses towards the hotel's rooms and pool.
Although some guests described their rooms as spacious, the majority of reviewers were disappointed with the hotel's accommodations. They described their rooms as rundown, dirty and small, with musty odours, many mosquitos and cockroaches and bathrooms in need of renovations.
The hotel's pool was a source of disappointment for lodgers. They described it as dirty, with yellowish/greenish water.
Booking.com guest reviews rated the hotel 6.1 out of 10 from 24 reviews.
TripAdvisor.com guest reviews ranked the hotel #37 of 71 Surabaya B&B and Inns with an average rating of 1 out of 5 from 2 reviews.
