OverviewLocated in Hong Kong's New Kowloon district, and about a 25-minute drive from Hong Kong's city centre, the Regal Oriental Hotel is suitable for business and vacation travellers who prefer a hotel with on-site dining and meeting/banquet facilities.
This hotel has 466 air-conditioned guest rooms and suites, each offering cable TV, an in-room safe, a coffeemaker, a mini-bar, a desk and a hair dryer. Various rooms and suites offer additional amenities such as a separate bedroom, a living room and an iron and ironing board. Wi-Fi is free for 15 minutes per 12 hours in the lobby per device, while in-room Wi-Fi is an additional HKD 120 for 24 hours. Wheelchair-accessible rooms are available upon request.
Hotel amenities include a fitness centre, a business centre, meeting/banquet facilities, a pastry shop and laundry services. Valet parking is available for HKD 600 per day and pets are not permitted.
On-site dining is available at Regal Terrace (serving lunch and dinner daily) and Café Neo and China Coast Pub, which both serve breakfast, lunch and dinner daily.
The Wong Tai Sin Temple is roughly a 6-minute drive from the hotel, while Rhythm Garden Shopping Centre is a 5-minute drive away. Kowloon Tong MTR station is about a 10-minute drive from the hotel.
Disneyland Hong Kong is 26 minutes away by car, and Hong Kong International Airport (HKG) is a 40-minute drive away. (All distances and travel time estimates: Google Maps)
The GoodThe majority of the reviews sourced for this analysis were positive, with praise going to the hotel's rooms, location and staff.
Many lodgers praised their accommodations at the hotel. They described their rooms as clean, spacious and well equipped, with comfortable beds.
The hotel's location was enjoyed by numerous reviewers, who described it as safe, and close to a bus stop, shopping, restaurants, Kowloon City, Kowloon Walled City Park, a convenience store and a supermarket. One patron noted that taxis and public transportation were easily accessible. It should be mentioned, however, that some guests had complaints about the hotel's location (see below).
Several guests were pleased with the level of customer service they received during their stay, characterizing the staff as bilingual, helpful, efficient and accommodating. One reviewer remarked, "Front desk staff did everything they could to accommodate our needs, including early check-in".
The Bad
While the majority of reviews consulted for this analysis were positive, there were a few common complaints about the location and the Wi-Fi.
Although the majority of reviewers were pleased with the hotel's proximity to Kowloon attractions and restaurants, some guests had complaints about the hotel's location. They found it to be far from subway stations, and recommended that first-time travellers to Hong Kong stay in a more central location. It was also mentioned that the hotel was far from Disneyland.
A few lodgers were disappointed with the hotel's Wi-Fi. Although 15 minutes of free Wi-Fi is offered in the lobby per 12 hours, guests felt in-room Wi-Fi should have been included in the room rates.
TripAdvisor.com guest reviews ranked the hotel #166 of 524 Hong Kong hotels with an average rating of 3.5 out of 5 from 496 reviews.
Booking.com guest reviews rated the hotel 7.1 out of 10 from 432 reviews.
Expedia.ca guests reviews rated the hotel 3.6 out of 5 with a 78% recommendation rate from 169 reviews.
